Abhishek Barapatre
Reading
Summary
Experienced IT professional with over 11 years in Banking, Telecom, and Product Support domains. Proven expertise in application support (L2/L3), incident management, UNIX/Linux, SQL, cloud technologies (AWS), and automation. Adept in stakeholder management and committed to delivering high-quality support and service stability.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Support Analyst
Barclays Global Services Pvt Ltd
Pune, India
11.2018 - Current
- Delivered L2 support for 10+ critical banking applications, including REST APIs and AWS-hosted services for KYC and customer onboarding.
- Supported high-value GPP (Global PayPlus) and low-value Masspay payment applications across EMEA, APAC & Americas.
- Automated daily health checks using shell scripts, reducing manual effort by 50%.
- Led incident, change, and problem management using ServiceNow.
- Implemented resiliency testing and reporting for production systems, ensuring 24/7 uptime.
- Created SOPs for recurring issues and managed patching (Linux, WebSphere, Java, Windows).
- Enhanced application alerting using AppDynamics and ELK stack.
Module Lead
Persistent Systems Pvt Ltd
Pune, India
01.2017 - 11.2018
- Managed support for IBM products (ICC, eDM, eDA) including installations, upgrades, and patching.
- Acted as single point of contact between Persistent and IBM business teams.
- Automated routine tasks with shell and bash scripting, reducing turnaround time for major incidents.
- Handled Windows platform and security updates for enterprise clients.
Software Engineer
HSBC Software Development Ltd
Pune, India
01.2016 - 01.2017
- Provided 24/7 L2 support for equities post-trade systems.
- Monitored jobs using Control-M and executed start/end of day processes.
- Created shell scripts for file recycling and system clean-up.
- Responded to user requests and resolved queries within SLA.
Software Engineer
Tech Mahindra Pvt Ltd
Pune, India
06.2012 - 12.2015
- Supported ASG second-line application support for LLU and NGA telecom products.
- Developed T-SQL scripts for data fixes and issue diagnosis.
- Focused on reducing incidents and improving application performance.
Education
Bachelor of Computer Engineering -
Nagpur University
01.2011
Skills
- Jira
- Confluence
- ELK
- OpenShift
- AppDynamics
- ServiceNow
- Bitbucket
- Jenkins
- Git
- GitHub
- Control-M
- RTC
- Geneos
- SQL Developer
- Shell Scripting
- Python
- PHP
- HTML
- Oracle 10g/11g/12c
- MariaDB
- MongoDB
- SQL Server
- Unix
- Linux (Red Hat, Solaris)
- Windows (XP to 10)
- ITIL
Certification
- AWS Certified Solutions Architect – Associate, #2192383, 2022-11-01
- ITIL Foundation Certified, #22879699, 2022-02-01
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Senior Support Analyst
Barclays Global Services Pvt Ltd
11.2018 - Current
Module Lead
Persistent Systems Pvt Ltd
01.2017 - 11.2018
Software Engineer
HSBC Software Development Ltd
01.2016 - 01.2017
Software Engineer
Tech Mahindra Pvt Ltd
06.2012 - 12.2015
Bachelor of Computer Engineering -
Nagpur University