Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ABHIRAM ANIL KUMAR

Newmarket

Summary

Customer Service professional with experience in managing customer interactions, resolving complaints, and ensuring customer satisfaction. Skilled in communication, problem-solving, and maintaining positive attitude while handling high-stress situations. Expert in handling multiple channels of communication, including phone, email, and live chat.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Assistant

Stortford Convenience Store
04.2025 - Current
  • Collaborated with team members to meet daily targets, improving store efficiency, and customer satisfaction.
  • Assisted customers on the shop floor with product queries, offering excellent service, and contributing to a welcoming retail environment.
  • Processed sales transactions accurately, handling cash and card payments efficiently.
  • Monitored stock levels and reported discrepancies to management, helping to maintain accurate inventory and reduce waste.
  • Handled customer complaints with empathy and professionalism, offering solutions that resulted in increased customer satisfaction.

Online Sales Representative

Utility Warehouse
01.2025 - 05.2025
  • Onboarded over 50+ new customers by promoting UW’s utility services (energy, broadband, mobile, and insurance) through cold calls, referrals, social media, and personal networks.
  • Successfully guided customers through the sign-up and switching process, ensuring a smooth transition and maintaining a 95%+ satisfaction rate based on feedback.
  • Resolved daily customer queries promptly and accurately, enhancing overall customer experience and contributing to a 20% increase in repeat business.
  • Developed in depth product knowledge to tailor solutions based on individual customer needs, increasing conversion rates, and customer retention.

Customer Service Assistant

Subway
06.2024 - 10.2024
  • Gained customer service skills by greeting customers, handling customer complaints, assisting with their orders or special requests professionally
  • Collaborated with team members to improve overall customer experience and boost company reputation.
  • Provided exceptional support during peak hours as well as holidays and special events.
  • Maintained clean and organized work environment to maintain customer safety.
  • Handled high call volume while maintaining a professional demeanor and ensuring timely resolutions.

Procurement Specialist

Sheffield Wednesday Football Club
06.2024 - 09.2024
  • Managed procurement spend maintaining high quality standards, ensuring all activities were cost-effective and within budget.
  • Collaborated with 5+ departments, including Sponsorship, Event Planning, Finance, and Marketing, to align procurement with operational goals and timelines.
  • Oversaw supplier performance and compliance, achieving a 98% on-time delivery rate, and strengthening vendor relationships.
  • Maintained accurate records and procurement documentation, contributing to 100% audit compliance and transparent financial reporting.

Education

M.Sc. - Sports Business Management

Sheffield Hallam University
01.2025

B.Tech - Mechanical Engineering

Saintgits College of Engineering
07-2019

Skills

  • Procurement management
  • Time-management
  • Active listening
  • Effective communication
  • Customer satisfaction focus
  • Problem solving
  • Sales strategizing
  • Inventory Reconciliation

Certification

  • Customer Service Professional Certificate, Zendesk
  • Email Marketing Professional Certificate, Intuit Mailchimp
  • Procurement Professional Certificate, CSCMP

Timeline

Customer Service Assistant

Stortford Convenience Store
04.2025 - Current

Online Sales Representative

Utility Warehouse
01.2025 - 05.2025

Customer Service Assistant

Subway
06.2024 - 10.2024

Procurement Specialist

Sheffield Wednesday Football Club
06.2024 - 09.2024

M.Sc. - Sports Business Management

Sheffield Hallam University

B.Tech - Mechanical Engineering

Saintgits College of Engineering

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ABHIRAM ANIL KUMAR