ABHIRAM ANIL KUMAR
Newmarket
Summary
Customer Service professional with experience in managing customer interactions, resolving complaints, and ensuring customer satisfaction. Skilled in communication, problem-solving, and maintaining positive attitude while handling high-stress situations. Expert in handling multiple channels of communication, including phone, email, and live chat.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Assistant
Stortford Convenience Store
04.2025 - Current
- Collaborated with team members to meet daily targets, improving store efficiency, and customer satisfaction.
- Assisted customers on the shop floor with product queries, offering excellent service, and contributing to a welcoming retail environment.
- Processed sales transactions accurately, handling cash and card payments efficiently.
- Monitored stock levels and reported discrepancies to management, helping to maintain accurate inventory and reduce waste.
- Handled customer complaints with empathy and professionalism, offering solutions that resulted in increased customer satisfaction.
Online Sales Representative
Utility Warehouse
01.2025 - 05.2025
- Onboarded over 50+ new customers by promoting UW’s utility services (energy, broadband, mobile, and insurance) through cold calls, referrals, social media, and personal networks.
- Successfully guided customers through the sign-up and switching process, ensuring a smooth transition and maintaining a 95%+ satisfaction rate based on feedback.
- Resolved daily customer queries promptly and accurately, enhancing overall customer experience and contributing to a 20% increase in repeat business.
- Developed in depth product knowledge to tailor solutions based on individual customer needs, increasing conversion rates, and customer retention.
Customer Service Assistant
Subway
06.2024 - 10.2024
- Gained customer service skills by greeting customers, handling customer complaints, assisting with their orders or special requests professionally
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Provided exceptional support during peak hours as well as holidays and special events.
- Maintained clean and organized work environment to maintain customer safety.
- Handled high call volume while maintaining a professional demeanor and ensuring timely resolutions.
Procurement Specialist
Sheffield Wednesday Football Club
06.2024 - 09.2024
- Managed procurement spend maintaining high quality standards, ensuring all activities were cost-effective and within budget.
- Collaborated with 5+ departments, including Sponsorship, Event Planning, Finance, and Marketing, to align procurement with operational goals and timelines.
- Oversaw supplier performance and compliance, achieving a 98% on-time delivery rate, and strengthening vendor relationships.
- Maintained accurate records and procurement documentation, contributing to 100% audit compliance and transparent financial reporting.
Education
M.Sc. - Sports Business Management
Sheffield Hallam University
01.2025
B.Tech - Mechanical Engineering
Saintgits College of Engineering
07-2019
Skills
- Procurement management
- Time-management
- Active listening
- Effective communication
- Customer satisfaction focus
- Problem solving
- Sales strategizing
- Inventory Reconciliation
Certification
- Customer Service Professional Certificate, Zendesk
- Email Marketing Professional Certificate, Intuit Mailchimp
- Procurement Professional Certificate, CSCMP
Timeline
Customer Service Assistant
Stortford Convenience Store
04.2025 - Current
Online Sales Representative
Utility Warehouse
01.2025 - 05.2025
Customer Service Assistant
Subway
06.2024 - 10.2024
Procurement Specialist
Sheffield Wednesday Football Club
06.2024 - 09.2024
M.Sc. - Sports Business Management
Sheffield Hallam University
B.Tech - Mechanical Engineering
Saintgits College of Engineering
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