• Led teams to achieve business objectives on time and within budget constraints and improving operating margins by 30% by identifying bottlenecks, implementing solutions, increasing productivity.
• Improved operational efficiency by streamlining processes and implementing strategic plans.
• Reduced overhead costs through efficient resource allocation and budget management.
• Conceptualized, incubated and led 5 new service lines that led to a 20% increase in revenue growth.
• Revamped Finacle Help Desk into Infosys BPM, boosting Gross Margin by 1000 basis points through enhanced performance metrics.
• Developed and implemented a competency framework, improving quality by 50% within 6 months through effective Team collaboration.
• Applied creative solutions quickly to arising problems impacting customer satisfaction.