Overview
Work History
Education
Skills
Accomplishments
Certification
Work Preference
Certifications
Timeline
Hi, I’m

Abhinava Chaudhuri

Addlestone,Surrey
Abhinava Chaudhuri

Overview

21
years of professional experience
1
Certification
6
years of post-secondary education

Work History

Information Services Group
Guildford, Surrey

Senior Implementation and Product Manager
07.2012 - 07.2024

Job overview

  • Defined and executed product strategy for B2B SaaS offerings, aligning roadmaps with market demands and customer feedback
  • Leveraged KPIs, A/B testing, and user data to guide prioritization and product improvements, achieving 20% increase in feature adoption and reducing time-to- market by 2 weeks
  • Proficient in data visualization and reporting tools to communicate insights to stakeholders
  • In launching a new B2B SaaS solution, I partnered with marketing and sales to create a targeted adoption strategy
  • I led workshops to align on key value propositions and messaging, ensuring a clear understanding of our product's differentiators
  • Collaborated with marketing to develop campaign materials and case studies that resonated with our audience and conducted training sessions with the sales team, equipping them to address customer pain points effectively
  • This led to a 35% increase in initial product adoption and exceeded our sales targets by 20%
  • Conducted competitive analysis that informed positioning, resulting in a 20% increase in market share and $10 million in additional revenue
  • Integrated customer feedback and usability studies to inform product enhancements, leading to a 30% increase in user satisfaction and 15% reduction in churn
  • Spearheaded workshops with sales and customer success to capture insights on customer pain points and unmet needs
  • Defined and executed product strategy for B2B SaaS offerings, aligning roadmaps with market demands and customer feedback
  • Conducted competitive analysis that informed positioning, resulting in 20% increase in market share and $10 million in additional revenue
  • Initiated regular cross-departmental check-ins to monitor campaign effectiveness, making real-time adjustments based on customer and sales feedback, which strengthened the alignment between sales and marketing and optimized product positioning
  • Improved product requirements alignment with business goals and customer needs by collaborating across global teams within 9 months
  • Drove innovation-focused culture within an product team and conducted competitor analysis to identify market opportunities to reposition the product as a marketplace for a new market segment with a revenue potential of £20 million per year and break even on investments within 5 months
  • Increased quarterly product update efficiency by 20% within 12 months, streamlining communication and ensuring timely progress reports for senior leadership
  • Collaborated closely with marketing and sales teams to drive product adoption for a new B2B SaaS solution
  • Led joint workshops to align on customer messaging, promotional strategies, and target personas, ensuring that the value proposition resonated with the market
  • Developed product training materials and conducted onboarding sessions with sales teams to equip them with key product features and use cases
  • As a result, achieved a 40% faster ramp-up of new clients and exceeded initial adoption goals by 20%, establishing a successful product-market fit
  • And increased sales by 3 million USD annually
  • Led development of product roadmap with clear OKRs and measurable KPIs to drive customer and business success for GovernX
  • In a project to improve an existing product's user interface, I faced conflicting priorities from marketing (focused on aesthetics and branding) and engineering (focused on technical feasibility)
  • To address this, I held a series of workshops to clarify the product vision and gather stakeholder input, ensuring each team's perspective was understood
  • Facilitated a compromise by proposing an incremental rollout plan that prioritized essential UI improvements while allowing for further visual updates based on engineering bandwidth
  • This alignment helped us deliver a cohesive solution within the timeline, boosting customer engagement by 25%
  • Initiated and led a cross-functional task force with product, engineering, and legal to manage compliance risks proactively, streamlining the process and enabling faster market entry without sacrificing regulatory standards
  • Enhanced sales pitches and adoption pipeline by gathering feedback from early adopters and partnering with sales to refine messaging, leading to a 10% increase in customer conversions within 6 months
  • Championed stakeholder alignment and user satisfaction through effective community and change management
  • Implemented GovernX at @ 25 clients
  • Identified growth and innovation opportunities to support omni-channel transformation, ensuring the Modular Content product delivered cutting-edge solutions for content creation and delivery with increased sales leads by 25%
  • Increased brand visibility with implementation of innovative marketing campaigns to get more visibility and increased leads by 2X
  • Conducted competitor analysis to identify market opportunities to reposition product as a marketplace for new market segment with revenue potential of £10 million per year and break even on investments within 5 months
  • Delivered robust project management, ensuring timely completion of key initiatives within budget and time
  • Manager Product & Implementation
  • Revamped product positioning in BFSI space through extensive competitor analysis and new tool extensions within 9 months
  • Boosted quality delivery by 100% through effective resource allocation, leveraging agile expertise to support completion of user stories within 9 months
  • Led cross-functional team to streamline product implementation process, resulting in significant cost savings and improved client satisfaction
  • Boosted department efficiency by streamlining operational processes and reduced costs by 44%
  • Led cross-functional meetings with customer success, engineering, and QA to address potential bottlenecks and align release timelines, demonstrating proactive leadership and ensuring that all stakeholders felt supported throughout the rollout.Managed team dynamics by implementing conflict resolution strategies
  • Led cross-functional meetings with customer success, engineering, and QA to address potential bottlenecks and align release timelines, demonstrating proactive leadership and ensuring that all stakeholders felt supported throughout the rollout
  • Managed team dynamics by implementing conflict resolution strategies.
  • Developed accurate sales forecasts for improved strategic planning
  • Streamlined project timelines, resulting in a 50% increase in on-time completions within 3 months
  • Implemented cost reduction measures, reduced overhead expenses.
  • Streamlined vendor and service agency negotiations to meet group needs, resulting in enhanced operational efficiency and cost savings
  • Streamlined operations and improved efficiency by integrating new software, reducing process time by 30% within 6 months
  • Collaborated with engineers for harmonious design and functionality, leading to a 40% improvement in implementation timelines
  • Visualized client ideas through detailed sketches, resulting in a 10% increase in client satisfaction within 6 months
  • Translated technical specifications into detailed product requirements, resulting in a 30% increase in development efficiency within 6 months
  • Shared technical expertise to inform commercial decisions and develop innovative products, resulting in a 10% improvement in customer satisfaction within 9 months
  • Developed and implemented a product roadmap, improving milestone measurement by within 6 months
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions for various clients across globe
  • Developed product documentation to communicate upcoming features and products to internal teams.
  • Communicated effectively with team members to deliver updates on project milestones and deadlines.

Infosys BPM
Bangalore

Operations Manager
06.2008 - 07.2012

Job overview

• Led teams to achieve business objectives on time and within budget constraints and improving operating margins by 30% by identifying bottlenecks, implementing solutions, increasing productivity.
• Improved operational efficiency by streamlining processes and implementing strategic plans.
• Reduced overhead costs through efficient resource allocation and budget management.
• Conceptualized, incubated and led 5 new service lines that led to a 20% increase in revenue growth.
• Revamped Finacle Help Desk into Infosys BPM, boosting Gross Margin by 1000 basis points through enhanced performance metrics.
• Developed and implemented a competency framework, improving quality by 50% within 6 months through effective Team collaboration.
• Applied creative solutions quickly to arising problems impacting customer satisfaction.

General Motors Technical Center India
Bangalore

CAD Engineer
09.2003 - 06.2006

Job overview

Education

T A Pai Management Institute
Manipal

MBA from Finance and Marketing
06.2006 - 04.2008

University Overview

  • Extracurricular Activities: Active Member of BrandScan and Atharva Organising comittee
  • [Student Organization or Club Name] Publicity Committee , Marketing Committee

PES University

Bachelor of Science from Mechanical Engineering
06.1999 - 05.2003

University Overview

Skills

  • Product Management: A and B testing,
  • Customer journey Mapping
  • Customer segmentation,
  • Go-To-Market strategies,
  • Machine learning,
  • Market Research,
  • Product Marketing,
  • Product portfolio strategy,
  • Stakeholder management,
  • User Experience design
  • Functional & Strategic: Business Process Engineering,
  • Business case writing,
  • Business Development
  • Change management
  • Competitive Market Analysis,
  • Contract lifecycle management,
  • Customer Engagement,
  • E-Procurement systems
  • Knowledge of regulatory standards,
  • Supplier relationship management,
  • Supply chain understanding
  • Project/ Transition/implementation Management:
  • Agile methodologies, Business
  • Relationship Management,
  • Program Management,
  • Project management,
  • Requirement gathering
  • UAT coordination
  • Data & Analytics: Analytical reporting,
  • Data transfer
  • Data visualization,
  • Critical thinking,
  • Innovation fostering,
  • Leadership
  • Problem Solver
  • Automation Anywhere
  • Microsoft BI
  • Python proficiency
  • Service Now
  • Project planning
  • Product strategy
  • Product lifecycle management
  • Product roadmaps
  • Data-driven decision making
  • Teamwork and collaboration
  • Product vision and strategy
  • User story creation
  • Product development

Accomplishments

Accomplishments
  • Leveraged KPIs, A/B testing, and user data to prioritize features and improve products, achieving a 20% increase in feature adoption and reducing time-to-market by 2 weeks. Utilized data visualization and reporting tools to communicate insights effectively to stakeholders.
  • Launched a new B2B SaaS solution by partnering with marketing and sales to create a targeted adoption strategy. Led workshops to align on value propositions and messaging, collaborated on campaign materials and case studies, and conducted sales team training sessions. Achieved a 35% increase in initial adoption and exceeded sales targets by 20%.
  • Conducted competitive analysis that optimized product positioning, resulting in a 20% increase in market share and generating $10 million in additional revenue.
  • Integrated customer feedback and usability studies to drive product enhancements, leading to a 30% boost in user satisfaction and a 15% reduction in churn. Facilitated workshops with sales and customer success teams to address customer pain points and unmet needs.
  • Defined and executed a B2B SaaS product strategy, aligning roadmaps with market demands and customer insights. Delivered a repositioning strategy for a new market segment, unlocking £20 million in annual revenue potential and achieving investment break-even within 5 months.
  • Collaborated with marketing and sales to drive adoption of a new B2B SaaS solution. Led workshops to refine customer messaging, promotional strategies, and target personas. Developed product training materials, enabling a 40% faster ramp-up of new clients, exceeding adoption goals by 20%, and increasing annual sales by $3 million.
  • Enhanced an existing product’s user interface by addressing conflicting priorities between marketing and engineering. Facilitated workshops to align on vision and proposed an incremental rollout plan, delivering a cohesive solution on time and boosting customer engagement by 25%.
  • Improved sales pitches and adoption pipelines by gathering early adopter feedback and refining messaging with sales, leading to a 10% increase in customer conversions within 6 months.
  • Championed stakeholder alignment and user satisfaction through effective change and community management, implementing GovernX at 25 clients.
  • Identified growth and innovation opportunities for omni-channel transformation, ensuring the Modular Content product delivered cutting-edge solutions and increased sales leads by 25%.
  • Boosted brand visibility with innovative marketing campaigns, doubling leads.
  • Improved delivery quality by 100% through effective resource allocation and agile methodologies, completing user stories within 9 months.
  • Streamlined operations and improved efficiency by integrating new software, reducing process time by 30% in 6 months and cutting costs by 44%.
  • Partnered with engineers to harmonize design and functionality, improving implementation timelines by 40%.
  • Visualized client ideas through detailed sketches, increasing client satisfaction by 10% within 6 months.
  • Translated technical specifications into detailed product requirements, boosting development efficiency by 30% in 6 months.

Certification

Certified Six Sigma Green Belt Certified Six Sigma Green Belt Certified Cobit 5 Foundation Certified Cobit 5 Foundation Certified ISO27001 Auditor Certified ISO27001 Auditor Certified Automation Anywhere Certified Automation Anywhere Certified IBM AI Developer Certified IBM AI Developer

Work Preference

Work Type

Full TimeContract Work

Location Preference

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefits

Certifications

Certifications
  • Certified Six Sigma Green Belt - Infosys. BPM
  • Certified Cobit 5 Foundation - ISACA
  • Certified ISO27001 Auditor - BSI
  • Certified Automation Anywhere - ISG
  • Certified IBM AI Developer - Coursera (IBM)

Timeline

Senior Implementation and Product Manager
Information Services Group
07.2012 - 07.2024
Operations Manager
Infosys BPM
06.2008 - 07.2012
T A Pai Management Institute
MBA from Finance and Marketing
06.2006 - 04.2008
CAD Engineer
General Motors Technical Center India
09.2003 - 06.2006
PES University
Bachelor of Science from Mechanical Engineering
06.1999 - 05.2003
Abhinava Chaudhuri