Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Timeline
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Abhinav Anand

Senior Project Engineer

Summary

A disciplined, curious and joyful engineer looking for an opportunity to experience, learn and contribute for a greater cause. 6 Years experienced Email Security Administrator with strong basic understanding and a passion for aligning email architecture, policies, plans, and procedures with security standards and operational goals. Working Knowledge of different Proofpoint consoles & modules, Proofpoint Sendmail system (On prem), ServiceNow, Linux OS, DNS & email analyzer tools, Virus total etc. Approachable and collaborative team player with a strong focus on promoting continuous learning, guiding peers and simplifying complex topics.

Overview

6
6
years of professional experience
4029
4029
years of post-secondary education

Work History

Email Security SME

Wipro Technologies
10.2024 - Current
  • Configuration and maintenance of Email security gateway.
  • Mentoring the team with technical knowledge and providing guidance in troubleshooting end users concerns.
  • Highlighting & addressing the misconfigurations in the system.
  • Identification and implementation of improvement opportunities following the change process.
  • Setup & maintenance of DNS records (SPF/DKIM/DMARC/MX).
  • Moving the static DNS records to Proofpoint hosted.
  • Coordinating with Proofpoint vendor for concerns, information and discussion on the enhancement projects.
  • Sharing the weekly and monthly reports with stakeholders.
  • Monitoring the service health and IPs reputation.
  • Addressing end user's concerns and service requests.
  • Suggesting best approach for using client's email domain to send emails from external servers.
  • Validation of exception lists and periodic cleanup.
  • Working with Exchange team for mail flow issue resolution.
  • Validation of firewall and custom spam rules.
  • Setup & review of DLP rules for information protection.
  • Representing the team in weekly review calls.
  • Creating Knowledge base articles for end users & technical teams, SOPs and service improvement plans.

Team Leader

Wipro Technologies
10.2019 - 09.2024
  • Team lead and SPOC for communications, MIM or escalations.
  • Leading the tech calls for troubleshooting critical issues and coordinating with internal teams, customers, vendors & end users to promptly restore the service.
  • Coordination with vendors for issues and information.
  • Monitoring process adherence, ticket auditing and highlighting improvement opportunities and challenges to management.
  • Email analysis for any false negative event like (Phishing/Spoofing/BEC).
  • Suggesting best approach to allow spoofing from external allowed source (AmazonSeS, Mail chimp, Sfdc etc.).
  • Set up and maintenance of DNS record (SPF/DKIM/DMARC).
  • Authored Service Improvement plans, Standard Operating Procedures, knowledge base articles and email templates.
  • Representing team in weekly & monthly internal and customer calls.
  • Coordinating with concerned teams for upgradation of servers, IP swapping, decommissioning and replacement.
  • Enabling forced TLS, updating rules & policy routes, periodic safelist cleanups.
  • Preparing technical design document, knowledge base, test document, plan change and communications during project implementation.
  • Team handling: educating team members with ongoing projects, latest updates, communications and resolving their queries.
  • Working with network teams in case of any infrastructural changes.

Education

AISSCE - CBSE

Delhi Public School

Bachelor of Science - Electronics And Telecommunications

Sathyabama University
Chennai
06.2019

Secondary Examination - CBSE

D.A.V Public School

Skills

  • Proficient in SPF, DKIM, and DMARC

  • Process adherence

  • Incident and Change management

  • Team management

  • Project management

  • Basics of Linux, MS Exchange, Firewall

  • Service health monitoring

  • Proficient in PoD, EFD, TAP, TRAP, Admin

  • Proofpoint Cloud & on-premises management

  • Problem resolution and analysis

  • Proficient in SPF, DKIM, and DMARC

Accomplishments

  • Recognized as a Best Engineer by Wipro thrice.
  • Supervised a team of 7 members.
  • Identified and implemented 20+ improvements within a year.
  • Provided knowledge transfer to more than 40 associates.
  • Appreciated by senior customer and managers for exceptional contribution during a global outage.
  • Introduced several processes including documentation of DNS and mail relay requests.

Personal Information

Father's name: Shailendra Kumar Chaurasia

Date of Birth: 30th April 1997

Language known: English, Hindi

Timeline

Email Security SME

Wipro Technologies
10.2024 - Current

Team Leader

Wipro Technologies
10.2019 - 09.2024

Bachelor of Science - Electronics And Telecommunications

Sathyabama University

AISSCE - CBSE

Delhi Public School

Secondary Examination - CBSE

D.A.V Public School

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Abhinav AnandSenior Project Engineer