Abhilasha Choudhury
Sunderland,Tyne and Wear
Summary
Versatile and multilingual professional with expertise in customer service and food service operations. Demonstrates exceptional skills in verbal communication, precise order taking, and high-volume dining environments. Proficient in tills operation, payment processing, beverage preparation, and table clearing, ensuring seamless service delivery. Adept at adapting to new environments smoothly while maintaining outstanding customer satisfaction.
Offering strong customer service and communication skills with background in retail and volunteer work. Knowledgeable about multitasking in fast-paced environments and collaborating well within team. Ready to use and develop problem-solving, time management, and interpersonal skills in waitress role.
Overview
4
4
years of professional experience
Work history
Waitress/Hostess
Saba Maison Deluxe
Sunderland, Tyne and Wear
09.2024 - 08.2025
- Company Overview: Indian Restaurant
Indian Restaurant. - Delivered high quality service to up to 150+ guests per night in a fast-paced environment.
- Handled cash and card payments with minimal fault
Contributed to creating a welcoming and positive dining experience for guests. - Ensured compliance with health, safety and hygiene regulations.
- Resolved guests concerns promptly to ensure customer satisfaction.
- Trained new team members and maintained high service standards
- Enhanced guest experience by welcoming patrons warmly upon arrival.
Former Student Representative
ONCAMPUS, University of Sunderland
Sunderland, Tyne and Wear
11.2023 - 06.2024
- Collaborated with teachers to improve assessment methods, increasing fairness in grading system.
- Executed plans for orientation programmes making transitions smoother for new class intake.
- Managed various social functions, boosting morale within the student community.
- Organised regular meetings with fellow representatives to discuss student concerns.
- Advocated for student rights, leading to a more balanced academic environment.
- Facilitated constructive feedback from students to teachers, improving teaching methodologies over time.
- Fostered a sense of unity amongst diverse groups of students through team building activities.
Retail Cashier
7-Eleven
Kuala Lumpur, Malaysia
12.2021 - 08.2022
- Operated cash register, processed payments, and handled cash and card transactions accurately.
- Offered product recommendations based on customer preferences, enhancing sales opportunities.
- Participated actively in stock take exercises contributing towards keeping accurate records on inventory.
- Took part in regular training programmes to enhance knowledge base and skills set.
- Provided friendly, efficient customer service and assisted with enquiries.
- Maintained cleanliness and organization of checkout area and store aisles.
Education
BA (Hons) - Business and Marketing Management
University of Sunderland
Sunderland 09.2024 -
Foundation Degree - Business
ONCAMPUS Global
Sunderland 09.2023 - 06.2024
A-Levels - Pure Science
HELP Academy
Malaysia 07.2021 - 11.2022
GCSEs -
Tanarata International Schools
Malaysia 09.2020 - 07.2021
Skills
- Able to adapt to new environments smoothly
- Fluent in 4 languages
- Comfortable handling large cash transactions and using till systems
- Beverage preparation knowledge (esp beers, wines and premium spirits)
- Ability to manage high volume of tasks while maintaining service quality
- Know how to follow strict health and safety standards
- Payment Processing
- Table clearing
- Verbal communication
- High-volume dining
- Order processing
- Outstanding customer service
- Food service
- Precise order taking
- Quick and efficient under pressure
Experience in fast paced hospitality settings - Efficient time management
- Handling difficult customers
- Multilingual communication
- Restaurant etiquette
- Warmly greeting guests
- Customer feedback and complaint management
- Food running
Languages
English
Fluent
Bengali
Native
Hindi
Fluent
Spanish
Intermediate
Accomplishments
Business student of the year award at ONCAMPUS Sunderland for the academic year 2023/2024
References
References available upon request.
Timeline
Waitress/Hostess
Saba Maison Deluxe
09.2024 - 08.2025
BA (Hons) - Business and Marketing Management
University of Sunderland
09.2024 -
Former Student Representative
ONCAMPUS, University of Sunderland
11.2023 - 06.2024
Foundation Degree - Business
ONCAMPUS Global
09.2023 - 06.2024
Retail Cashier
7-Eleven
12.2021 - 08.2022
A-Levels - Pure Science
HELP Academy
07.2021 - 11.2022
GCSEs -
Tanarata International Schools
09.2020 - 07.2021
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