Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Date Of Birth
References
Timeline
Generic

ABHILASH PUNCHACHIRAYIL SUDHAKARAN

Moreton,Wirral

Summary

Accomplished professional with expertise in customer service excellence and technical proficiency. Demonstrated ability in scheduling coordination, technical equipment operation, and maintenance. Adept at performance monitoring, decision-making, and time management. Proven skills in technical troubleshooting enhance operational efficiency. Committed to leveraging skills for continuous improvement and career advancement.

Overview

17
17
years of professional experience

Work History

System Supervisor(IT)

Kerala State Electricity Boar Limited
Haripad, Kerala , INDIA
03.2018 - 02.2024

Supervision of IT Systems: The IT System Supervisor is responsible for overseeing the operation, maintenance, and performance of all IT systems within the organization. This includes servers, networks, software applications, and other IT infrastructure components.
System Administration: The supervisor is often responsible for system administration tasks such as user management, access control, system monitoring, and troubleshooting technical issues that arise with IT systems.
Backup and Recovery: Implementing and managing backup and recovery solutions of End user systems
Overseeing the installation, configuration, and maintenance of software applications and hardware devices.
Technical Support: Providing technical support and assistance to end-users, including troubleshooting hardware and software issues, providing guidance on IT best practices, and conducting training sessions as needed.
Vendor Management: Liaising with external vendors and service providers for maintenanceof IT equipment and support services of end user offices. Managing vendor relationships and ensuring that service level agreements are met.
Reporting vioalation of data security ,if any to higher authorities

Senior Assistant( Billing)

KERALA STATE ELECTRICITY BOARD LIMITED
KERALA, INDIA
12.2006 - 03.2018

Consumer billing related works

Education

Bachelor of Science - Physics Main

University Of Kerala
Kerala State, INDIA
04.2001 - 03.1998

Master of Science - Physics

University Of Calicut, Kerala
Kerala, India
04.2001 - 03.2001

Master of Science - Information Technology

Manipal Academy of Higher Education
Karnataka, India

Basic Computer Hardware and Network Training

Logic Solutions Kottayam
Kerala ,India

Skills

  • Customer service excellence
  • Technical proficiency
  • Scheduling coordination
  • Technical equipment operation
  • Equipment maintenance
  • Performance monitoring
  • Decision-Making
  • Time management
  • Technical troubleshooting

Affiliations

  • Singing,

Languages

English
Advanced

Date Of Birth

24/05/1978

References

References available upon request.

Timeline

System Supervisor(IT)

Kerala State Electricity Boar Limited
03.2018 - 02.2024

Senior Assistant( Billing)

KERALA STATE ELECTRICITY BOARD LIMITED
12.2006 - 03.2018

Bachelor of Science - Physics Main

University Of Kerala
04.2001 - 03.1998

Master of Science - Physics

University Of Calicut, Kerala
04.2001 - 03.2001

Master of Science - Information Technology

Manipal Academy of Higher Education

Basic Computer Hardware and Network Training

Logic Solutions Kottayam
ABHILASH PUNCHACHIRAYIL SUDHAKARAN