Abhilash Preman

• Supervised a team of Customer Service Assistants, enhancing productivity and teamwork.
• Set daily objectives and allocated tasks to optimise store functionality.
• Fostered positive team dynamics by motivating members and addressing conflicts.
• Guaranteed exceptional customer service on the shop floor, managing escalated complaints.
• Handled store opening and closing responsibilities as keyholder, ensuring security.
• Assisted in stock management processes, including replenishment and rotation.
• Monitored adherence to Health & Safety standards, reducing risk of stock loss.
• Supported audits and compliance checks to maintain operational integrity.

• Executed global recruitment strategies in alignment with business objectives.
• Led and mentored a team of recruiters and talent coordinators to enhance performance.
• Collaborated with business leaders to assess hiring requirements and workforce planning.
• Implemented scalable recruitment processes to increase efficiency.
• Drove employer branding initiatives to attract high-calibre candidates.
• Ensured a positive candidate experience through inclusive practices.
• Utilised data analytics to enhance recruitment outcomes.
• Managed recruitment budgets and vendor partnerships, ensuring compliance with regulations.

Prepared and served diverse hot and cold beverages, ensuring consistency and quality.
Delivered exceptional customer service by taking orders and addressing menu inquiries.
Maintained clean and organised workstation in compliance with hygiene standards.
Operated coffee machines and brewing equipment safely and efficiently.
Handled cash and card payments accurately using POS systems.
Managed opening and closing duties, including stock checks and cash reconciliation.
Assisted with inventory management by restocking supplies and reporting low stock levels.
Promoted seasonal drinks and upsold pastries to enhance sales.