Abhilash Kunjukrishnan
Trivandrum
Summary
Strategic IT leader with over 20 years of global experience in service management, change governance, and enterprise project management. Successfully led global release management for 40-50 enterprise releases annually across EMEA, APAC, and North America, supporting 35-36 operational entities. Proven expertise in change and problem management, incident reduction, and stakeholder governance, driving transformation initiatives.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Project Manager - Release Management
Allianz Technology
Trivandrum
10.2017 - Current
- Handled ITMP/BMP Release Projects
- Achieving high standards in client satisfaction through standardization and quality deliverables.
- Driving IT operational excellence focusing on people's success and business outcomes.
- Mentoring the team on various operational domains and consistently raising the performance bar.
- Delivering efficiently on committed timelines for various releases and defect management tasks.
- Defining contingency strategies, SLAs and benchmarking standards across the infra space.
- Drove service improvements and represented the CPI Pillar Community.
- Managed RCA and focused on analyzing different trends.
- Defined project acceptance criteria in various programs and projects.
- Resolved escalated incidents in terms of major outages.
- Managed support calls with key stakeholders and delivery managers.
- Worked as the IT Manager for the Operational Support Team.
- Trained CPI onboarded operational entities and customers.
- Ensured efficiency and quality in day-to-day operations.
- Implemented backup infra using devops methodologies.
- Led various teams in the process operations realm.
- Led the APAC Data Management Operational Support Team.
- Monitored and mentored performance of all the team members.
Advisor Service Delivery Storage Operations Specialist
EMC Corporation
Bangalore
02.2012 - 10.2017
- Prepared and presented Request for Comments (RFCs).
- Worked on the Global Command Center (GCC) establishment.
- Setup the customer self-service portal.
- Managed SLAs for projects.
- Represented the DM Team for all types of process and technical meetings.
- Developed training manuals, training schedules and course documents.
- Worked as the Project Manager for the Data Management Operational Support Team.
- Managed strategic relationships with business contacts from the top tier.
- Increased the service delivery efficiency.
- Worked on network operational tasks and DR activity tests.
- Managed software code upgrades for EMC's backup and storage products.
- Coordinated and efficiently worked with the Application, Storage and System Administration (Unix/Wintel), GM-SWOT Project Management Teams.
- Worked as the 'Team-in-Charge' for the Migration Project Team and the Data Protection Operations Team.
- Set-up the networker backup server, created policies, groups and media pools for scheduling the DB and FS backups.
- Managed migration projects from IBM TSM to EMC (Legato) Networker.
- Played a pivotal role in migration projects from IBM TSM and Symantec NetBackup to EMC Networker.
- Achieved consistent high CSAT scores.
- Honored with the EMC Bronze Award (Q1 2016) for working on innovative tasks and taking up leadership aspects.
- Honored with EMC Silver Award (Q3 2015 and Q4 2015) for taking up new initiatives and ownerships.
Senior Consultant
Bristlecone India (P) Ltd.
Bangalore
02.2011 - 11.2011
Senior Engineer - Domain Specialist
CSC India (P) Ltd.
Bangalore
03.2008 - 02.2011
System Support Engineer
Fortune Computers (P) Ltd.
Bangalore
01.2006 - 03.2008
Shift Incharge (Outbound)
Magnus Customer Dialogue
Cochin
10.2004 - 11.2005
Education
BACHELOR OF TECHNOLOGY - ELECTRICAL AND ELECTRONICS ENGINEERING
LBS College of Engineering
Skills
- Project management
- Change Manager
- People Management
- KPI Definition & Tracking
- Operations Management
- Process Management
- Release management
- Customer Outreach
- Cost Savings
- Cross-functional Collaboration
- Listening & Mentorship
- Negotiation
- Risk Evaluation
Certification
- Certified Scrum Master CSM
- #Lead Passport, 2022
- #Lead Passport Refreshed, 2023
- HeadStart 2.0 Certified - Allianz Managerial Development Program
- PMI Member (PMI ID: 4912251)
- ITIL
- EMCSA
- EMCISA
Timeline
Project Manager - Release Management
Allianz Technology
10.2017 - Current
Advisor Service Delivery Storage Operations Specialist
EMC Corporation
02.2012 - 10.2017
Senior Consultant
Bristlecone India (P) Ltd.
02.2011 - 11.2011
Senior Engineer - Domain Specialist
CSC India (P) Ltd.
03.2008 - 02.2011
System Support Engineer
Fortune Computers (P) Ltd.
01.2006 - 03.2008
Shift Incharge (Outbound)
Magnus Customer Dialogue
10.2004 - 11.2005
BACHELOR OF TECHNOLOGY - ELECTRICAL AND ELECTRONICS ENGINEERING
LBS College of Engineering