ABHILASH FRANCIS
London
Summary
Accomplished professional with a strong background in business development and luxury retail management, specialising in sales strategy and revenue growth. Proven track record in market expansion and key account management, leveraging strategic planning and performance management to drive success. Adept at team leadership and enhancing customer experience through effective showroom management. Committed to fostering growth and excellence within the luxury retail sector.
Overview
2
2
years of post-secondary education
15
15
years of professional experience
Work history
Business Development & Sales Manager
FCML
Bangalore
2021.11 - 2026.03
- Developed and nurtured relationships with architects, interior designers, builders, and HNI clients, supporting project collaborations and client retention.
- Drove sales growth in luxury sanitaryware, designer tiles, wooden flooring, and modular kitchen categories, enhancing overall revenue performance.
- Identified market opportunities through competitor analysis and monitoring industry trends, informing strategic planning and product development.
Studio Manager
Pepperfry (Trendsutra)
Bangalore
2020.10 - 2021.09
- Directed sales initiatives, team performance, merchandising, and showroom display.
- Coordinated daily studio operations to enhance customer experience.
- Cultivated a welcoming environment to ensure high-quality customer experiences in the studio.
Assistant Store Manager
The Purple Turtles
Bangalore
2019.01 - 2020.04
- Coordinated store activities, enhancing sales performance, managing inventory control, and executing visual merchandising.
- Assisted in achieving store sales and performance targets through effective teamwork and engagement.
- Facilitated premium customer service and streamlined store operations for improved customer satisfaction.
Shop Manager
Ripe Organic
Dubai
2015.05 - 2017.07
- Managed daily store operations, including inventory planning, stock control, and merchandising to optimise product availability.
- Coordinated with suppliers and internal stakeholders to ensure efficient store operations and inventory management.
- Led sales initiatives and merchandising strategies to enhance customer engagement and drive revenue growth.
Sales Consultant / Senior Sales Consultant
The Good Guys
Auckland
2010.11 - 2014.06
- Delivered customer-focused sales and service outcomes across consumer electronics and appliances.
- Worked towards individual and team sales targets through consultative selling, product demonstrations and relationship building.
- Maintained strong product knowledge and supported merchandising, stock handling and showroom presentation.
Education
Master of Science - Business Management
University of Hull
London, UK 2026.09 - 2026.10
Post-Graduation Programme - Luxury Brand Management & Fashion Retail
FAD Institute of Luxury Fashion & Style
Pune, India 2018.01 - 2019.01
Diploma of Higher Education - Business Management
New Zealand School of Travel & Tourism
Auckland, New Zealand 2008.01 - 2009.01
Skills
- Business Development
- Sales Planning
- Revenue Growth
- Market Expansion
- Key Account Management
- Client Relationship Management
- Strategic Planning
- Customer Experience Management
- Showroom operations
- Luxury Retail Management
- Performance Management
- Team Leadership
Accomplishments
- Generated annual revenue exceeding INR 10 Crore and surpassed sales targets in consecutive years (2023 and 2024).
- Managed and led teams of 10–15 employees across multiple organisations.
- Built strong relationships with architects, interior designers, builders and consultants, supporting repeat business and strategic partnerships.
- Managed High-Net-Worth Individual (HNI) clients and delivered premium customer experiences and bespoke solutions.
- Built extensive experience across luxury retail, home interiors, sanitaryware, flooring and lifestyle sectors.
Timeline
Master of Science - Business Management
University of Hull
2026.09 - 2026.10
Business Development & Sales Manager
FCML
2021.11 - 2026.03
Studio Manager
Pepperfry (Trendsutra)
2020.10 - 2021.09
Assistant Store Manager
The Purple Turtles
2019.01 - 2020.04
Post-Graduation Programme - Luxury Brand Management & Fashion Retail
FAD Institute of Luxury Fashion & Style
2018.01 - 2019.01
Shop Manager
Ripe Organic
2015.05 - 2017.07
Sales Consultant / Senior Sales Consultant
The Good Guys
2010.11 - 2014.06
Diploma of Higher Education - Business Management
New Zealand School of Travel & Tourism
2008.01 - 2009.01