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Associate principal engineer

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I'm a dedicated and passionate Quality Analyst with 48 months of experience at Northumbrian Water (NWL). I've recently completed my apprenticeship studying Business Administration, expanding my knowledge of business operations, learning project management, and fulfilled administrative tasks reliably, supporting smooth office operations. I have a strong focus on quality assurance, continuous improvement, and customer experience, using data-driven insights through Excel to identify trends, highlight both risks and trends and support performance improvements across the customer directorate. In my role, I produce and analyse monthly quality and performance reports for a range of stakeholders, translating data into clear, actionable feedback delivered through both group and one-to-one sessions with Team Managers. I work closely with operational teams to drive first-time resolution, improve customer interactions, and ensure consistent quality standards are met. Alongside my core role, I participate in innovation sprints, exploring how emerging technologies, such as AI, can enhance customer experience.

Hard working and well- rounded, Willing to learn new things and adapt to new environments even if I'm not comfortable. If you give me a task I will make sure it is done.

A highly adaptable professional with a strong focus on attention to detail and team collaboration. Experienced in CAD software and in customer-facing roles, ensuring effective task prioritisation and resilience under pressure. Health and safety trained, with a commitment to maintaining high standards in all work environments.
Reliable and team-focused, with strong communication and problem-solving skills, ensuring seamless coordination and customer satisfaction. Demonstrated ability to thrive in fast-paced environments and collaborate with diverse teams, ensuring smooth operations.
A hard-working individual with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.

I am 17 years old, I live in Wallasey, Wirral with my parents and brother. I have been an Apprentice at DPL Fabrications since September 2024 where I was trained as a building services level 3 apprentice whilst going college once a week.

In my spare time I enjoy going to watch live bands.
I enjoy going to the gym
I walk my two dogs


Abhijot Singh

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Miltary (Grofar.com)

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NVQ Level 2 - Uniformed Public Services (UPS)

GCSEs - English and Maths

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Volunteer

Miltary (Grofar.com)

NVQ Level 2 - Uniformed Public Services (UPS)

GCSEs - English and Maths

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