Abhijit Kadam
Exeter,UK
Summary
- Professional in alarm management, triaging 24/7 to determine ownership and priority levels. Utilizes site system data for thorough investigation and efficient actioning of alarms. Experienced in SAM for directing actionable alarms and maintaining comprehensive audit trails. Detail-oriented with a strong focus on quality assurance, compliance, and effective stakeholder communication.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work history
Alarm Technician (Secondment)
South West Water
Exeter, Devon
2025.10 - Current
- Triage alarms 24/7, identifying ownership, priority levels, and associated SLAs.
- Investigate alarms using site system data to ensure efficient actioning.
- Utilise SAM for alarm triage, directing only actionable alarms accordingly.
- Annotate alarms thoroughly to create an audit trail for reporting purposes.
- Respond to Emergency Line calls immediately, managing live calls appropriately.
- Log emergency service contacts and Environment Agency reports for issues like pollution.
Customer Care Representative
South West Water
Exeter
2024.04 - 2025.10
- Handle regulatory and operational inquiries, ensuring compliance with industry standards.
- Liaise with internal teams, subcontractors, and technical departments to resolve customer issues efficiently.
- Manage back-office tasks, ensuring smooth coordination between stakeholders.
- Provide timely updates to customers, ensuring transparency and improved service experience.
- Assist in identifying and reporting potential regulatory or legal concerns.
- Navigated multiple software systems proficiently, enhancing task completion speed.
Quality Evaluation Analyst
BPA Quality
Exeter, Devon
2020.10 - 2024.03
- Evaluated customer service and tech support calls to ensure compliance.
- Provided analytical reports and feedback to enhance service quality.
- Collaborate with team to troubleshoot and enhance support services.
- Assisted in improving processes and regulatory compliance within the team.
- Contributed to team projects by providing key analytic insights.
- Participated actively in professional training to maintain updated knowledge of analytical tools.
- Uncovered trends and patterns and reported to senior decision-makers.
Cleaner (PT)
Southernhay Cleaners Ltd
Exeter, Devon
2015.07 - 2020.10
- Provided high-quality cleaning services, ensuring adherence to health and safety standards.
- Supervised cleaning staff and maintained organizational standards.
- Ensured proper, compliant handling of cleaning equipment, chemicals and materials, upholding excellent safety records.
- Followed health and safety guidelines to properly dispose of waste and toxic materials.
Pizza Maker, Delivery Driver, and Customer Service
Domino's Pizza
London, London
2008.11 - 2014.06
- Managed multiple customer orders efficiently, ensuring timely delivery.
- Handled customer inquiries and payments with accuracy and professionalism.
- Maintained strict dietary requirement compliance according to individual requests to minimise health hazards and ensure customer satisfaction.
Education
Bachelor of Laws - Law
The Open University
England 2025.02 - 2026.01
Higher Secondary School (equivalent to A-Levels) - Science and IT
Maharashtra State Board
Mumbai, India 2003.06 - 2005.05
Secondary School Certificate (Equivalent to GCSE) - Science, Maths, Social Studies and English
Maharashtra State Board
Mumbai, India 2001.06 - 2003.05
Skills
- Quality Assurance
- Data Analysis
- Troubleshooting
- Safety Compliance
- Customer Service
- Order Management
- Problem-solving
- Self-motivated
- Teamwork
- MS Office
- Windows
- MacOS
REFERENCES
References available upon request.
HOBBIES
Swimming, Cricket, Music, Tech enthusiast, Football
Timeline
Alarm Technician (Secondment)
South West Water
2025.10 - Current
Bachelor of Laws - Law
The Open University
2025.02 - 2026.01
Customer Care Representative
South West Water
2024.04 - 2025.10
Quality Evaluation Analyst
BPA Quality
2020.10 - 2024.03
Cleaner (PT)
Southernhay Cleaners Ltd
2015.07 - 2020.10
Pizza Maker, Delivery Driver, and Customer Service
Domino's Pizza
2008.11 - 2014.06
Higher Secondary School (equivalent to A-Levels) - Science and IT
Maharashtra State Board
2003.06 - 2005.05
Secondary School Certificate (Equivalent to GCSE) - Science, Maths, Social Studies and English
Maharashtra State Board
2001.06 - 2003.05