Abhijeet Kumar Singh

• Lead and mentor QA team members and module leads of a large US-based Hospitality Customer, establishing best practices and a structured quality governance model to improve release predictability, reduce defects, and elevate delivery standards.
• Drive proactive defect management by defining KPIs, performing root-cause analysis, and ensuring timely identification, prioritization, and closure of defects across release cycles.
• Provide technical guidance by implementing modern automation frameworks, AI-driven testing tools, and continuous testing practices; champion CI/CD integration with automated regression suites to accelerate delivery and reduce manual effort.
• Design, develop, and maintain API automation suites using ReadyAPI tool and Postman, achieving 100% automation coverage for smoke and regression testing.
• Collaborate with development teams to enhance APIs for core corporate systems, ensuring functional accuracy, performance readiness, and platform stability.
• Manage end-to-end release activities in a client-facing capacity, coordinating testing cycles and maintaining transparent communication with stakeholders.
• Oversee QA artefacts including traceability matrices, test strategies, automation metrics, defect analytics, and weekly status reports to strengthen transparency and audit readiness.
• Foster a quality-first culture by coaching the team on test design, risk-based testing, non-functional testing, and performance engineering; promote continuous upskilling in cloud and AI-enhanced QA tools.
• Perform UI validation when required to ensure seamless end-to-end functionality and user experience.

Key Achievement : Independently mastered JMeter to implement a performance testing strategy, building scalable scripts, analyzing system behavior, and delivering actionable insights - helping secure an onsite billable role for the team and account.

Skills : Leadership, ReadyAPI tool, Postman, Jira, Agile Methodology, Artificial Intelligence (AI) enablers, Test Automation, Git, Bamboo, Stash, Couchbase, SQL, Groovy, Java, Manual Testing, UI Testing, Regression Testing

• Developed and maintained enterprise-grade test automation scripts for a US-based prime GDS provider using Java and JUnit, ensuring scalable, reliable, and high-coverage automation.
• Collaborated with cross-functional teams across SAFe5 Agile trains to deliver automation solutions aligned with evolving business and technical requirements.
• Conducted regular progress reviews, demos, and feedback sessions with stakeholders to maintain alignment and drive continuous improvement.

Key Achievement : Engineered a Java-based automation script using a Jetty server to validate framework functionality directly from the command line - recognized by the client and nominated for the GEMS award.

Skills : Test Automation, Core Java, JUnit, JIRA, Jenkins

• Executed comprehensive web accessibility testing for a major Malaysian Airline's booking platform, working closely with visually impaired testers to validate real-world usability.

Key Achievement : Delivered critical, actionable recommendations that supported compliance with U.S. accessibility standards.

Skills : Web Accessibility Testing, Web Content Accessibility Guidelines (WCAG)

• Conducted end-to-end functional testing of new payment methods across multiple countries and currencies on a major German Airline's booking platform.
• Learned and implemented Selenium-based automation using Java to strengthen regression test coverage and improve testing efficiency.

Key Achievement : Delivered high-quality testing within record timelines, successfully executing multiple iterations under the Waterfall methodology.

Skills : Core Java, TestNG, Eclipse, HP ALM, Test Management, Automation Testing, Waterfall Methodology

• Performed comprehensive testing of the Siebel CRM application, validating end-to-end workflows for prepaid and postpaid SIM lifecycle management for a major Australian telecom provider.
• Contributed to the UNISIM program, ensuring seamless and unified SIM functionality across both prepaid and postpaid customer accounts.

Key Achievement : Played a pivotal role in the 2015 iPhone launch readiness, ensuring systems and processes were fully validated for a smooth nationwide rollout.

Skills : Requirements Gathering and Analysis, Manual Testing, Functional Testing, Regression Testing, Edge Testing, Exploratory Testing, End to End Testing, Reporting, Waterfall Methodology