I am a friendly and approachable individual with natural ability to connect with customers and coworders to help provide a exceptional service. I have demonstrated skills in communication and problem-solving, ensuring smooth and enjoyable shopping experiences for customers and i am ready to contribute to sales growth and customer satisfaction in any role
Work history
Warehouse Assistant
Amazon
Dumferline , Scotlsnd
11 2023 - 03 2025
Efficiently managed inventory flow, ensuring that all items were sorted and stored correctly
Consistently met daily productivity targets, contributing to the overall performance of my team at amazon
Assisted in training new employees on warehouse procedures and best practices
Participated in regular team connect meetings to discuss workflow improvements and productivity
Ensuring that packages were being sent out to customers in the highest standards possible
Communicating with other staff members to ensure that all of the work is flowing smoothly
Retail Worker
Iceland
Leven , Scotland
07 2022 - 11 2023
Conducted cash handling responsibilities, maintaining accuracy in transactions and double checking at the end of the day by re-counting cash to check the accuracy throughout the day
Contributed to a positive shopping environment through teamwork and communication
Assisted in stock replacement, ensuring shelves remained well-organized and fully stocked which also included anything close to expiry was removed
Supported any promotional campaigns by setting up displays for the store and informing customers of any special offers that were currently available to help them save money
Provided exceptional customer service at all times , addressing inquiries and resolving issues promptly and flawlessly
Minimised all stock damage by consistently practising safe and secure stock handling methods
Counter staff chinese
Happy house
Buckhaven , Scotland
05 2020 - 07 2022
Prepared food items according to standardized recipes, ensuring quality and consistency
Managed customer orders with precision, leading to a reduction in wait times
Maintained cleanliness and organization of the kitchen and dining areas by sanitising all work areas and sweeping etc
Engaged with customers to provide information about menu items and specials and to enquire on any possible allergies
Assisted in inventory management, tracking stock levels and placing orders when necessary to prevent having to reduce the menu
Chip Shop Assistant
Jazz chippy
Buckhaven , Scotland
04 2019 - 05 2020
Assisted in training any new staff on food preparation and customer service standards
Prepared and packaged orders with precise presentation skills
Managed queue during peak hours for smooth operation of the shop to prevent crowding
Dealt with customer inquiries and complaints, leading to improved customer relationships
Managed cash register operations, ensuring accurate cash handling
Ensured compliance with health and safety regulations in food preparation and storage
Education
Nat 5s - English,Math and Biology
Levenmouth academy
04/2016 - 04/2022
Level 4 - Childcare
Fife College
Skills
Communication skills-i effectingly communicated with customers to resolve any issues and i helped with training new staff members
Foreign languages -I am currently working on speaking other languages for many reasons i think it's a good skill to have as it opens the door to multiple new opportunities,knowing a language also means that you can speak and communicate with lots of new people
Time management-I worked a lot with time management in all the jobs i had a few examples would be making sure all the customers food was ready on time,making sure i had all my packages done on time or even making sure all the cleaning was done etc
Adaptillity -I had to change things fast due to customers chaning there request last minute while still making sure that they were receiving everything correctly and on time also needed to adapt sales techniques to help with effectivelay promoting it
Probelm solving-When previously working in retail i noticed that some of our most products were running out of stock fastly leaving the shelf empty and customers dissatisfied to prevent this happening again i solution to manage stock better to also prevent overstock of items that didn't sell aswell
Teamwork- I have shown good teamwork skills whether i'm at work or outside of work an example of both would be in college i would willingly take on various different roles to get work in by the correct due date and an example of me showing teamwork at work would be helping my fellow work colleagues with cleaning or facing the shop up in time to ensure everyone gets home intime
Coordination-I worked in fast food so i had to make sure everything was ready on time for customers and that everybody got the correct order without any problems
