ABENA COBBINA

- Managing incoming and outgoing correspondence, scanning and distributing letters to relevant partners and managers.

- Updating client addresses on HMRC systems, ensuring accurate records and regulatory compliance.

- Maintaining statutory records and registers, supporting corporate governance and compliance requirements.

- Assisting in preparing and filing corporate documents, including board meeting minutes and annual returns.

- Providing administrative support to senior management, facilitating seamless communication and workflow.

• Use CCTV to be vigilant to any unusual activity around the building
• Handling incoming telephone calls and emails
• Providing leading customer service to residents and visitors at all times
• Ensuring guests/visitors have permission to be present in the building
• Reporting any security / health and safety issues, incidents and complaints
• Responsible for all deliveries, receiving and safekeeping of all parcels / registered mail
• Issuing keys to correct personnel /residents whilst always keeping record

• Being the first and last point of contact by covering the front desk during business hours

• Manage ranges of on-site tasks to create a welcoming and collaborative environment for members and guests

• Assist with moves -ins, preparing and distributing member welcome packets

• Greet people for welcome tours, track walk-ins, schedule tours and send confirmation emails

• Assist with scanning and posting letters for virtual clients

• Preparing keycards and setting up rooms for booked offices and meeting rooms

• Ensuring the building is clean and well kept, identifying issues to report for escalation and maintenance

• Being able to multi-task effectively to execute tasks in a high-pressure environment

• Receive all internal and external telephone calls in accordance with company standard

• Transfer calls to the correct departments

• Manage and allocate guest requests with the use of OperaPMS

• Correctly take and place room service orders on Micros

• Report any faults in guest rooms to KeyPR for maintenance to be assigned work orders

• Make reservations for hotel restaurants Kitchen E20 and Allegra when guests requests

• Respond to enquiries on email Promptly whilst maintaining high level of professional service at all times

• Allocating guests their rooms and providing keys

• Listen and respond to guest queries in-person and by phone

• Dealing with the arrival and departure processes for all guests, ensuring all standard operating procedures are adhered to

• Complete checklists to ensure the hotel information is updated and team members are prepared for the daily activities

• Collaborating with other teams in the hotel and outsourced business partners to ensure the utmost satisfaction for guests

• Managing social media accounts for the hotel

• Providing concierge services, such as taking parcels for guest, arranging travel, offering information about local amenities and attractions

• Performing duties such as organising and assisting in the cash office

• Restocking depleted or low shop items and ensuring shop floor is organised according to company guidelines

• Addressing customer complaints in professional manner

• Answering phone calls and verifying information

• Responsible for the management of junior staff and their learning and development

• Greet customers upon entry, providing a welcoming shopping environment and offering assistance
• Process transactions at the cash register, including handling
• Assist customers in fitting rooms, providing different sizes or styles
• Perform stock checks for customers and colleagues, locating items
• Maintain the sales floor’s appearance
• Execute visual merchandising directives by setting up window displays
• Participate in inventory management tasks, including receiving shipments, stocking merchandise and conducting inventory counts