Summary
Overview
Work history
Education
Skills
Custom
Languages
Certification
Timeline
Generic

ABEKE UFUOMA

Chelmsford,United Kingdom

Summary

Compassionate care giver with focus and extensive experience in providing care and support in diverse settings. Capable of delivering person-centred care and support, with unique skills in managing challenging behaviours and promoting dignity and independence. Confident in forging strong relationships with service users and multidisciplinary teams, ensuring quality care outcomes.

Overview

3
3
years of professional experience
25
25
years of post-secondary education

Work history

Care and Support Worker/Field Care Team Lead

Prompt Healthcare Staffing
Essex, United Kingdom
01.2024 - 12.2024
  • Carry out Health and Safety and full risk assessment, person-centered outcome-based care plan for each new client and ensure a copy is in the client's home and in the online Profile
  • Ensure care staff follow and comply with organizational policies and procedures
  • Work closely with local health authority and other members of multi-disciplinary team in delivering care that is person centred
  • Implementing field based quality control systems and providing support to all care staff
  • Work closely with the Care Coordinator and Customer Care Compliance Officer, keeping updated with all services and ensuring satisfactory and efficient use of carers and matching to the clients
  • To monitor all clients' services ensuring clients satisfaction, developing positive relationships through Q/A visits carried out in person or over the telephone
  • To support, monitor, supervise and mentor all Care and Support Workers in the field
  • Carry out on-call shifts as required in out of hours' service
  • Provide care for clients in emergency situations where a carer is not available
  • To operate in line with Care Standards Act, POVA, Employment Agencies Act, Data Protection Act, Equal Opportunities specifically adhering to the Race Relations Act 1976, the Sex Discrimination Act 1995, the Disability Discrimination Act 1995, the Rehabilitation of Offenders Act 1974, the Sexual Orientation Act 2003, the Religious Belief Act 2003, Equal Pay Act 1970 and the Working Time Regulations Act 1998
  • Developed personalised care plans after assessing individual needs, ensuring optimal care provision.
  • Established trust with patients for improved communication and cooperation during care routines.
  • Monitored physical and emotional wellbeing of individuals, reporting changes to care managers.
  • Highlighted additional support provisions to maximise clients' growth opportunities.
  • Liaised with external and internal professionals to provide holistic support.
  • Responded promptly during emergencies-ensured immediate professional help was sought when required.
  • Met needs of clients with learning difficulties and handled challenging behaviours.
  • Assessed clients and documented information for records and analysis.
  • Monitored client progress and adapted support programmes to meet changing needs.
  • Collaborated with colleagues from different backgrounds to tackle new challenges.

Care and Support Staff

Prompt Healthcare
Essex
06.2023 - 01.2024
  • Supporting with providing essential care and support to clients in regulated services such as personal care, continence and catheter care management and in line with the individual's care plan
  • Supporting with the safe administration of oral and topical medications as prescribed
  • Efficient use of equipment in clients' home and supporting with the safe transfer following training on moving and handling competencies
  • Supporting with managing and maintaining nutritional and hydration needs of clients as required
  • Maintaining accurate records and details of tasks completed within a call visit
  • Liaising with my line manager/office as required on the constantly changing care needs of clients
  • Collaborating with members of a multidisciplinary team to provide services that are person centred
  • Safely support clients on community visits, appointments and outings
  • Assisted in all aspects of personal care while encouraging independence and activity appropriate to individual ability.
  • Safely lifted, transferred and repositioned service users using hoists and wheelchairs.
  • Maintained a clean and safe environment by performing housekeeping duties like laundry and dishwashing.
  • Adapted quickly to new care routines for smooth transition periods during changes in patient requirements.
  • Assisted in all aspects of personal hygiene, prioritising patient dignity, privacy and independence.
  • Offered palliative care to patients with serious and terminal illnesses.
  • Helped maintain patient records accurately to ensure seamless continuation of care plan.
  • Adhered strictly to all safety protocols during work hours-ensured overall wellbeing of all parties involved.
  • Assisted service users to obtain and access community resources.
  • Collaborated with clients to clean house and prepare meals with person-centred care approach.
  • Enhanced patient comfort by providing personal care services such as bathing, dressing and feeding.
  • Facilitated movement for patients using aids such as wheelchairs or walkers, increasing their independence.
  • Determined ongoing patient safety, promptly reporting concerns about abuse or safeguarding issues to care managers.
  • Supported clients with rehabilitation and socialisation in community settings.
  • Ensured medication adherence by administering prescribed drugs under the guidance of healthcare professionals.
  • Prepared tasty and healthy meals to meet dietary requirements.
  • Met needs of clients with learning difficulties and handled challenging behaviours.
  • Escorted patients on outings or errands outside the home, promoting a sense of normalcy in daily life.

Principal Administrative Office

Delta State Internal Revenue Service
Delta State
11.2010 - 05.2023
  • Budgeting
  • Preparation of briefs/Screening of staff due for promotions yearly
  • Writing memos/making requisitions/gaining approvals for the purchase of office supplies, maintenance and repairs
  • Sourced and ordered office supplies within allocated budget.
  • Implemented cost-saving measures by negotiating with vendors and suppliers.
  • Coordinated events by managing budget, logistics and event support.
  • Kept files organised and up-to-date for accurate record-keeping purposes.

Health Care Assistant(Part time)

Pal Clinic and Maternity
Delta State, Nigeria
01.2022 - 05.2023
  • Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
  • Prepared meals for patients, ensured balanced nutrition intake.
  • Delivered high-quality care to patients with disabilities, achieving recovery objectives.
  • Delivered high-quality patient service by maintaining cleanliness in wards.
  • Positioned, lifted and transported patients with limited mobility.
  • Maintained hygiene standards, cleaning and clearing patient rooms according to ward protocol.
  • Recorded clinical observations in electronic health record and reported observed changes to senior clinical staff.
  • Demonstrated consistent respect and privacy for patients, maintaining dignity irrespective of circumstance.
  • Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.
  • Provided basic patient health care, administering blood tests, taking blood pressure and dressing wounds.
  • Worked closely with nurses to maintain high levels of communication.
  • Administered non-prescription medication under supervision, relieved minor discomforts swiftly.
  • Escorted patients for tests or procedures within the hospital premises whilst ensuring their safety and comfort.
  • Thoroughly sterilised and sanitised clinical and mobility equipment and accessories.
  • Maintained confidentiality and compliance standards for optimized patient care.
  • Maintained stock levels of medical supplies on the ward, ensured uninterrupted provision of care services during shifts
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Observed patient condition and behaviour closely, reporting changes or concerns promptly.
  • Collaborated with nurses to provide comprehensive patient care, ensuring a smooth recovery path.
  • Assisted in patient care, improved comfort and well-being.
  • Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.

Cash Officer

Zenith Bank Plc
Delta State
06.2007 - 06.2010
  • Attending all customers' concerns/requests satisfactorily
  • Reviewed reports on cash inflows and outflows and made necessary adjustments to meet company needs.
  • Identified customers by scrutinising documents against banking system to avoid errors.
  • Acted as custodian of cash and other valuables ranging from gold to safe deposit articles and security forms.
  • Drew up reports on cash balances and other financial activities for management review.
  • Fostered an ethical work culture by adhering to stringent corporate governance practices.
  • Made arrangements for smooth receipt and payment of bulk cash from important customers.
  • Handled customer queries, resulting in increased customer satisfaction.
  • Received cash and cheques and verified genuineness to minimise losses.
  • Conducted regular audits to ensure regulatory compliance.
  • Performed routine maintenance on ATM machines, ensuring seamless customer service delivery.
  • Adhered strictly to anti-money laundering policies, contributing towards a safer financial environment.
  • Maintained inventory of cash at all times to have ready access to funds when needed.
  • Balanced cash drawers at the end of each day, ensuring accuracy in financial records.
  • Managed daily cash transactions to maintain financial integrity.
  • Maintained confidentiality of financial information, safeguarding client trust.
  • Ensured accurate record keeping with meticulous attention to detail.
  • Reconciled cash by day end to maintain accurate balances.
  • Kept appropriate stock levels to match expected demand.
  • Increased customer satisfaction by resolving issues.
  • Carried out day-to-day duties accurately and efficiently.
  • Observed laid down operating procedures to adhere to internal controls.

Education

Bachelor of Science (BSC) - Business Administration

Delta State University
01.2000 - 12.2004

Skills

  • Excellent communication skills
  • Patient
  • Compassionate
  • Professionalism
  • Supportive
  • Problem solving
  • Ability to remain calm under pressure
  • Attention to detail
  • Ability to maintain accurate records
  • Relationship building
  • Ability to positively influence others
  • Team player

Custom

  • I enjoy reading good books in my spare time and cherish moments spent bonding with family.
  • I also enjoy watching TV series such as; Suits, Prison Break, Grey's Anatomy (my favourite).

Languages

English
Proficient (C2)

Certification

TRAININGS COMPLETED WITH DATES

Care Certificate 5 Day Induction Programme 3rd-7th July 2023

PEG Awareness September 2023

Oliver McGowan LD and Autism part 1 November 2023

Oliver McGowan Mandatory Training on LD & Autism Tier 2 October

2024 Person centred care planning October 2023

Stoma care September 2023

End of life November 2023

Tracheostomy care March 2024

Virtual Dementia tour October 2024

Work in a person-centred way October 2023

Wound dressing January 2024

Working with People with Parkinson's Disease April 2024

Working with People who experience Motor Neurone Disease March 2024

Data Security and Protection April 2024

Working with Epilepsy March 2024

Supervision and Appraisal February 2024

Mental health awareness workshop July 2024

Moving and Handling August 2024

Training Courses Completed-Grey Matter Learning platform July-Aug 2024

ADHD Awareness

Assistive Technology

Bed Rail Safety

Bipolar Disorder Awareness

Care Planning

Catheter care

Communication skills

COSHH

Dementia

Deprivation of Liberty Safeguards Essentials

Diabetes Essentials

Duty of Candour

Eating and Drinking

End of life

Equality and Diversity

Fire Safety Awareness

First Aid Skills

Food Safety and Hygiene

Health and Safety

Infection Prevention and Control

Lone Working

Medication Administration part 1&2

Mental Health, Dementia and LD Essentials

Moving and Handling of People

Oral Health Care

Privacy and Dignity in Care

Professional Boundaries

Reablement

Recording and Reporting

Risk Assessment in Social Care

Safeguarding Adults

Safeguarding Children

Skin Integrity and Pressure Ulcers

Substance Misuse

Whistleblowing with Confidence

Timeline

Care and Support Worker/Field Care Team Lead

Prompt Healthcare Staffing
01.2024 - 12.2024

Care and Support Staff

Prompt Healthcare
06.2023 - 01.2024

Health Care Assistant(Part time)

Pal Clinic and Maternity
01.2022 - 05.2023

Principal Administrative Office

Delta State Internal Revenue Service
11.2010 - 05.2023

Cash Officer

Zenith Bank Plc
06.2007 - 06.2010

Bachelor of Science (BSC) - Business Administration

Delta State University
01.2000 - 12.2004

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ABEKE UFUOMA