Abeer Alatawi
London ,Barnet
Summary
Energetic and driven, known for exceptional customer service and strong communication skills. Demonstrates proficiency in handling transactions and assisting customers, ensuring seamless shopping experience. Committed to contributing positively and driving sales growth
Overview
3
3
years of professional experience
Work history
Shift leader
Nero Cafe
London
2026.03 - Current
- Managed opening or closing procedures during shifts for seamless transition between different teams on duty.
- Coordinated employee tasks to meet business objectives efficiently.
- Prioritised tasks during busy periods to ensure timely delivery of orders or services.
- Dealt promptly with staff conflicts, resulting in harmonious working environment.
- Fostered teamwork amongst employees, enhancing workplace synergy and morale.
- Oversaw stock inventory, mitigating risk of shortages or overstock situations.
- Liaised with management regularly, ensuring alignment of shift goals with overall business objectives.
- Maintained clean and safe work environment with regular inspections and cleaning rosters.
- Upheld company policies strictly, promoting adherence amongst all staff members as well.
- Assisted customers in product selection, improving sales figures consistently.
- Conducted regular equipment checks for optimal performance.
- Led by example and demonstrated company best practices.
Barista supervisor
Starbucks Coffee
London
2023.10 - 2025.10
- Promoted from Barista to supervisor in recognition of strong performance, reliability, and leadership skills.
- Supervised team of 2-4 per shift, delegating tasks and monitoring performance to maintain service quality.
- Drove ATV growth by 12% in 4 weeks through upselling, promotions, and motivating team to achieve targets.
- Coordinated operations during peak periods, serving average of 200 customers per shift and ensuring service times were reduced
- Managed stock levels and ordering cycles, reducing waste and improving cost efficiency.
- Trained and onboarded 5 new team members , ensuring consistent delivery of Starbucks' customer service standards.
- Oversaw cash handling and daily reconciliations with accuracy, managing average daily revenue of £2200 .
- Achieved high levels of customer service by building rapport and resolving issues, contributing to 64% improvement in customer satisfaction ratings.
- Mentored 3 new team members , providing coaching, shadowing, and performance feedback.
- Implemented company policies effectively, maintained high standards of service delivery.
- Conducted performance appraisals with employees for career development discussions.
- Facilitated communication among team members to enhance collaboration.
- Provided constructive feedback to staff for improved performance levels.
- Currently enrolled in Starbucks Coffee Master program (in progress), gaining advanced knowledge of coffee origins, brewing methods, and flavor profiles to better educate customers and deepen brand passion.
- Crafted espresso based beverages with focus on flavour balance, milk texture, and presentation ensuring artisan quality standards and consistency across every drink.
- Recognised by customers for detailed latte art and personalised drink creations, reflecting genuine passion for artisan coffee and guest experience.
- Memorised regular customers' preferences (orders, milk types, drink modifications) to deliver faster and more personalised service, boosting customer satisfaction scores by
- Managed multiple tasks during peak hours: prepared drinks, handled POS transactions, restocked supplies, and maintained workspace cleanliness with 98% order accuracy.
- Introduced upselling techniques (e.g. suggesting seasonal drinks / snacks) that increased add on sales .
- Took part in quality control: regularly checking grind, dose, temperature consistency, ensuring coffee extraction and taste meets Starbucks / industry standards.
- Maintained hygiene, cleanliness, and safety: frequent cleaning of equipment, sanitising surfaces, following food handling and safety protocols to ensure zero violations.
- Maintained fast service / throughput: handled 50 customers during rush hours , minimised wait times, kept queue moving while still delivering accurate, good quality drinks.
- Managed stock levels daily: ordered, rotated and stored ingredients properly, minimised waste / spoilage, kept supplies adequate for busy times.
- Dealt professionally with customer complaints or incorrect orders: corrected them, offered solutions, ensured positive outcomes and maintained brand reputation.
- Supervised bakery and café style operations, including pastry display setup, food preparation, and allergen compliance.
- Ensured all bakery products were merchandised attractively and served fresh, meeting brand presentation standards.
- Promoted food pairings (pastries, sandwiches) alongside coffee orders to boost add on sales.
Education
B.Sc. - Physics
University of Tabuk
TabukSkills
- Problem-Solving
- Flexible and Adaptable
- Analytical and Critical Thinking
- Self-Motivated
- Dependabl and reliable
- Teamwork and Collaboration
- Attention to Detail
- Communication skills
- Strategic planning
- Passionate
- Artisan bread and pastry handling
- Guest engagement and service
Reference
References available upon request.
Training & Certifications
- Coffee Master Program – In Progress
- First Aid Certification – Completed August 2025
- Starbucks Attensi Training Modules – Customer Service, Operational Excellence, Team Leadership – Completed
September 2023
- Food Safety Level 2, Mapal
- Coustmor service, Mapal
- Health and safety Level 2, Mapal
Destination Hospitality
August 2023
A 3-week fulltime blended course
Practical skill training in tray handling, table service and setting and cocktail making
- Participation in ‘live' webinars to learn and gain skills to work in the hospitality sector
- Industry visits and careers talks hosted by hospitality businesses including Somers Town Coffee House, Georgian House Hotel, Fulham FC and The Intercontinental Park Lane
- World Host – Customer Service qualification
- Access to Mapal One online learning platform to complete modules including: Food Safety Level 2 & Food Allergens
Kitchen Assistant, Spaghetti House Haymarket
August 2023
- A 3-day work placement organised by The Springboard Charity
- Learning about stock rotations and storage of food items
- Helping to prepare deserts and salads during busy service
- Keeping work station clean and safe according to strict guidelines
- Taking instructions and responding to menu orders
Work history
2 years
Education
2022-01
Timeline
Shift leader
Nero Cafe
2026.03 - Current
Barista supervisor
Starbucks Coffee
2023.10 - 2025.10
B.Sc. - Physics
University of Tabuk