Abed Mohammad Monsour
Birmingham,Birmingham
Summary
Dedicated professional with expertise in time management, innovative thinking, and customer service. Skilled in training and development, supporting individuals with complex needs, and conducting staff assessments to enhance team performance. Proficient in motivational communication, team supervision, quality control, and quality assurance to ensure operational excellence. Committed to fostering a supportive environment while driving continuous improvement and achieving organizational goals.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work history
Team leader supervisor
Kfc
Birmingham, West Midlands
04.2024 - Current
- Maintained a safe and secure working environment, ensuring the brand standards with health and safety regulations.
- Implemented new strategies for improved performance.
- Developed strong relationships within the team, fostering a collaborative working environment.
- Monitored performance metrics, adjusting tactics when necessary for optimal results.
- Fostered a positive work culture by promoting open dialogue and transparency.
- Expedited problem-solving to deliver swift solutions during crisis situations.
- Improved customer satisfaction with proactive handling of complaints and queries.
- Managed shift schedules for efficient workflow.
Team member
Kfc
Birmingham, West Midlands
09.2021 - 03.2024
- Managed stations to keep the service smooth and according to the brand standards.
- Improved team communication by helping, communicating and training each other to get a better outcome as a team .
- Delivered orders promptly, ensuring high levels of customer satisfaction.
- Maintained high standards of food hygiene, securing customer trust.
- Achieved efficient workflow with proper time management.
- Demonstrated proper food handling and safety standards.
- Offered exceptional customer service with strong product knowledge.
- Facilitated customer relations for increased brand loyalty.
- Ensured workplace cleanliness with regular maintenance tasks.
IT support engineer
BDPeer LTD.
Uttara, Dhaka, Bangladesh
01.2018 - 12.2020
- Managed helpdesk requests effectively reducing downtime experienced by employees.
- Maintained high client satisfaction with prompt technical support response times.
- Streamlined workflow efficiency with the implementation of effective tech solutions.
- Solved complex technical problems to ensure optimal performance of IT infrastructure.
- Responded to emergency situations promptly minimizing disruption to business operations.
- Enhanced overall network performance implementing routine checks and updates.
- Set up user accounts and passwords ensuring secure access to networks and systems.
- Installed and configured computer hardware components to enhance system functionality.
Education
Bachelor of Science - Software Engineering
American International University Bangladesh
Bangladesh 08.2012 - 12.2017
Skills
- Time management expertise
- Innovative thinking
- Customer Service
- Training and Development
- Supporting people with complex needs
- Staff assessments
- Motivational communication
- Team supervision
- Quality Control
- Quality Assurance
Affiliations
- Indoor and outdoor sports
- Listening music and watching contents on Netflix
Languages
English
Fluent
Bengali
Native
Hindi
Fluent
Urdu
Fluent
Timeline
Team leader supervisor
Kfc
04.2024 - Current
Team member
Kfc
09.2021 - 03.2024
IT support engineer
BDPeer LTD.
01.2018 - 12.2020
Bachelor of Science - Software Engineering
American International University Bangladesh
08.2012 - 12.2017
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