AbdurRahman Ibn-Shahzad
Luton
Summary
I am a dedicated and customer focused professional with over 3 years of experience in providing exceptional service in fast-paced environments. I bring a proven track record of building strong customer relationships, resolving issues efficiently, and consistently exceeding performance targets and maintaining a positive and professional attitude even under pressure. I am also a highly motivated individual and I am always eager to learn new skills, with a strong commitment to continuous personal and professional growth. I can adapt at quickly mastering new technologies and processes, ensuring seamless integration into various roles. Futhermore, I am passionate about contributing to team success and fostering positive customer experiences in every interaction.
Overview
8
8
years of professional experience
Work history
Guest Relations Advisor
Whitbread
Dunstable, Central Bedfordshire
01.2023 - Current
- Enhanced guest satisfaction by promptly addressing queries and complaints.
- Facilitated efficient coordination between different teams for streamlined operations.
- Maintained calm demeanour during high-pressure situations, creating a pleasant atmosphere.
- Exhibited problem-solving abilities in resolving escalated guest concerns, restoring trust and confidence.
- Resolved complaints by ensuring appropriate and timely compensation, boosting customer satisfaction levels.
- Employed active listening and communication skills to handle escalated and complex inbound emails, achieving a 7% Re-Open rate.
Warehouse Operative
Amazon Logistics
Hemel Hempstead, Hertfordshire
02.2021 - 11.2021
- Assisted team members in loading large items safely onto delivery trucks.
- Packed orders for timely dispatch to customers and retail outlets.
- Liaised with suppliers, resolved issues related to deliveries and supplies.
- Maintained safety regulations by enforcing strict adherence to company policies.
- Managed disposal of waste materials, maintained clean working environment.
- Operated hand pallets to efficiently manage heavy loads in the warehouse.
Assistant hotel manager
Landlet Limited
Luston, Herefordshire
12.2018 - 01.2021
- Trained new staff for enhanced service delivery.
- Coordinated reservations for improved customer satisfaction.
- Handled customer complaints, resulted in improved customer service ratings.
- Facilitated smooth front desk operations during peak hours.
- Monitored inventory levels; ordered supplies as necessary to prevent stockouts.
- Worked closely with housekeeping and maintenance departments, ensured high standards were maintained at all times.
- Conducted regular staff meetings to improve internal communication within the team.
- Directed staff schedules and rosters, optimising workforce efficiency.
Shop Floor Manager
Debenhams
Watford, Hertfordshire
08.2017 - 12.2017
- Monitored stock levels, ensured timely reordering of popular products.
- Maintained cleanliness and organisation on the shop floor for easy navigation by customers.
- Enforced health and safety regulations for a safer working environment on the shop floor.
- Updated pricing information regularly to ensure accuracy at all points of sale systems.
- Handled customer queries and complaints promptly, ensuring satisfaction and repeat business.
- Facilitated smooth shift handovers to maintain continuity in store operations.
- Boosted team morale with regular communication and constructive feedback.
Education
CIM Level 3 Extended Certificate - Professional and Digital Marketing
Open Study College
Birmingham 09.2024 -
GCSEs -
Challney High School For Boys
Luton 09.2013 - 06.2017
Skills
- Microsoft dynamics 365
- Strategic planning
- Resourcefulness
- Social media marketing
- Communication skills
- Problem-solving
Timeline
CIM Level 3 Extended Certificate - Professional and Digital Marketing
Open Study College
09.2024 -
Guest Relations Advisor
Whitbread
01.2023 - Current
Warehouse Operative
Amazon Logistics
02.2021 - 11.2021
Assistant hotel manager
Landlet Limited
12.2018 - 01.2021
Shop Floor Manager
Debenhams
08.2017 - 12.2017
GCSEs -
Challney High School For Boys
09.2013 - 06.2017
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