Abdur Rehman

• Demonstrated respect, friendliness and willingness to help wherever needed.
• Consistently arrived on time and ready to start immediately.
• Applied positive customer service approach to increase satisfaction levels.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.

Project SEARCH Intern

• Dispatched porters to required locations following efficient call taking and needs assessment over radio and telephone.
• Monitored alerts page to review possible late or unassigned tasks.
• Project SEARCH Intern

Project SEARCH Intern

• Spoke with patients on the phone to remind and follow up on appointments.
• Made high volume of reminder calls per day exceeding outbound call targets.
• Reduced the Do Not Attends (DNAs) from 22% to 9%.
• Project SEARCH Intern

Project SEARCH Intern

• Checked beds and devices for faults and reported issues to my manager for repair.
• Cleaned contaminated beds and mattresses as well as equipment using appropriate detergents and solvents.
• Wore PPEs, disinfected surfaces with chemicals and stored contaminated materials safely, minimising contaminant spread.
• Packed mattresses in preparation for distribution.
• Scanned mattresses into computer system.
• Project SEARCH Intern

Project SEARCH Intern

• Checked loaded and unloaded goods matched delivery paperwork.
• Maintained excellent physical fitness to meet manual lifting requirements.
• Conducted meticulous safety checks after loading and securing goods.
• Delivered excellent customer service when interacting with clients.
• Project SEARCH Intern