ABDUR RAKIB
South Shields,tyne and wear
Summary
Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
1825
1825
years of professional experience
3
3
years of post-secondary education
Work History
Waiter
lasun ltd
south shields, tyne and wear
2023.07 - 2023.12
- Mitigated complaints effectively by empathetically listening and offering solutions.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
- Assisted in food preparation, resulting in timely service delivery.
- Remained calm under pressure, ensuring better performance during peak hours.
- Delivered excellent customer service through friendly and polite interaction.
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
Hackney Carriage Driver
South Tyneside Council
south shields, tyne and wear
03.2014 - 01.2023
- Maintained clean, well-functioning vehicle through regular attention and care.
- Selected most appropriate route, accounting for weather and road closures.
- Followed safe driving practices for safety of fellow travellers and passengers.
- Inspected vehicle and maintained road worthiness, carrying out periodic checks and requesting repairs.
- Assisted passengers with managing and securing personal belongings.
- Stayed calm in emergency driving situations, prioritising safety of passengers and other drivers.
Security officer
Kingdom Security
south shields, tyne and wear
12.2021 - 02.2022
- Reported suspicious activities and persons to law enforcement for appropriate incident management.
- De-escalated threatening behaviour with firm and commanding presence.
- Patrolled facilities to prevent crime and unruly behaviour.
- Checked bags and identification with keen eye for detail.
- Warned offenders about rule infractions and violations, evicting violators from premises.
- Customer Service
Sales advisor
SRS ENERGY
gateshead, tyne and wear
10.2018 - 06.2019
- Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
- Highlighted product features and benefits in line with customer needs, securing high-value sales.
- Retained customers by building rapport and delivering tailored product recommendations.
- Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
- Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
Administrative Assistant
Nexus
wallsend , tyne and wear
2007.01 - 2008.07
- Improved customer satisfaction through prompt response to email and phone queries.
- Streamlined administrative processes for increased efficiency in the workplace.
- Interacted professionally with clients providing excellent service at all times.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
Customer Sales Assistant
One2Onenetwork
newcastle, tyne and wear
01.200 - 08.2002
- Processed transactions, ensuring accuracy at all times.
- Executed visual merchandising displays to increase product appeal.
- Enhanced customer engagement by offering product knowledge and advice.
- Delivered professional representation of brand during interactions with customers.
Education
Bachelor of Arts - Contemporary History And Politics
University of Sunderland
Sunderland 09.2010 - 06.2013
Associate of Science - Physical Geography
University of Sunderland
Sunderland 09.2009 - 06.2010
APHE - Politics, Sociology, Computing, English Language
South Tyneside College
South shields07.2004
Skills
- Effective communication skills
- Dependable and reliable
- Customer interaction and engagement
- Pro-active within the community
- Hard worker
- Critical thinking
- Pro-active
- Good time keeping
Languages
English
Advanced
Timeline
Waiter
lasun ltd
2023.07 - 2023.12
Security officer
Kingdom Security
12.2021 - 02.2022
Sales advisor
SRS ENERGY
10.2018 - 06.2019
Hackney Carriage Driver
South Tyneside Council
03.2014 - 01.2023
Bachelor of Arts - Contemporary History And Politics
University of Sunderland
09.2010 - 06.2013
Associate of Science - Physical Geography
University of Sunderland
09.2009 - 06.2010
Administrative Assistant
Nexus
2007.01 - 2008.07
APHE - Politics, Sociology, Computing, English Language
South Tyneside College
Customer Sales Assistant
One2Onenetwork
01.200 - 08.2002
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