Abdur Rahman

• POS System & Payment Support– Maintaining and troubleshooting cash registers, barcode scanners, card terminals, and receipt printers.
• Network & Hardware Maintenance – Ensuring stable internet connectivity, troubleshooting routers, and supporting peripherals like printers, scanners, and self-checkouts.
• Security & Surveillance – Managing CCTV systems, access controls, and ensuring proper data storage.
• Inventory & Database Management– Supporting stock management software, barcode scanners, and database backups.
• Vendor & System Coordination– Working with third-party providers for system upgrades, software support, and IT infrastructure improvements.

• Analysis of IP Edge and network systems design in terms of service requirements/criticality & proactive measures to improve latency, redundancy & Resilience.
• Review design of end-to-end service architecture including core and network systems like DNS systems, AAA systems, Cache and DPI etc.
• Embracing new technology trends in IP Edge network and preparation of plans to develop a future-proof resilient and scalable services architecture.
• Preparation/Vetting of PAT documents to ensure that there is no gap between perceived & implemented network design & product features.
• Close coordination with regional IP operations teams to address network and Core systems issues & expansion requirements.
• Seamless integration of new network elements in the existing network & ensuring that network availability KPIs are intact during the integration process.
• Monitoring of installed CDN Nodes & active capacity planning for new + exisitng CDN infrastructure in PTCL Network.

• Install and configure computer hardware, software, networks and applications
• Continuously monitor and maintain systems and networks
• Respond to technical support calls from other staff members or clients and communicate how to resolve issues
• Diagnose and troubleshoot system and network problems, software faults or hardware complications
• Support the roll-out of new applications
• Keep a record of issues, along with solutions, to refer back to in future instances

I worked in Huawei Technologies as NOC Engineer in PTCL IP edge Project. At Huawei my responsibilities were:

• Integrations of Huawei NEs with NNOC and NCE.
• Adding Interfaces ⁄ Eth-Trunks on NCE. Monitoring and Reporting.
• Analyzing alarms and graphs. Power and transceiver checks of devices.
• Risk Register maintenance for each network and highlight to customer and GNOC Management.
• Responsible for pre & post service verification of PTCL IP edge migrations.
• During migrations, monitor the activity, control activity time window and follow-up KPI’s.
• Coordinate with Huawei GTAC & R&D to resolve technical issues.