Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

Abdulwahid Moalim

Birmingham

Summary

A dedicated and proactive Network Engineer with extensive experience in networking, IT support, and customer-facing roles within the hospitality and retail sectors. I have developed a diverse skill set in IT, customer service, business operations, and technical support, earning reputable awards and recognition for my commitment to service excellence. Known for maintaining consistent workflow, operational efficiency, and implementing robust safety and security practices within teams.

With expertise in networking fundamentals, protocols, and troubleshooting across both Windows and macOS operating systems, I excel in using ticketing systems like ServiceNow, CASD and Zendesk to provide effective support. I have hands-on experience managing service desk operations in a MSP setting and enterprise environments whilst adhering to ITIL best practices. My strong analytical and problem-solving abilities, combined with a talent for prioritising tasks in fast-paced settings, ensure that I consistently deliver outstanding customer satisfaction through end-to-end issue resolution.

Certified in CompTIA A+ and JNCIA-Juno's, I am currently working towards my CCNA certification to further strengthen my technical skill set.

Overview

5
5
years of professional experience
5
5
years of post-secondary education

Work history

NOC engineer

Fujitsu
Birmingham, West midlands
06.2024 - Current
  • Responsible for providing support for the Ministry of Defence Networks (Mod-Net) and Global Connectivity (GC) Services.
  • Configuring and testing of routers, switches, ODU & IDU's before being deployed to respective site locations.
  • Supporting and managing PKI and Certificate deployment including certificate checks, issuing and revocation.
  • Devised and maintained suitable firewalls and access settings to uphold data security.
  • Recommended improvements based on analysis of networking trends, bolstered overall efficiency of the company's networks.
  • Monitored industry and technical developments to implement best practices and technologies.
  • Worked flexibly to meet out-of-hours call-out requirements, providing round-the-clock technical support.
  • Updated system configurations as per business requirements, ensured optimal performance.
  • Managed complex network systems to optimise productivity.
  • Configured routers, switches and firewalls to deploy and support LAN, WAN and wireless networks.
  • Solved complex networking issues contributing to improved client satisfaction rates.

IT support technician

Coventry University
Coventry, West Midlands
07.2023 - 06.2024
  • Devised preventive maintenance schedules, reduced unexpected downtime incidents.
  • Delivered reliable, high quality technical support to average of 15 users daily.
  • Conducted effective IT support service training for 30 employees, leading to improved operational efficiency.
  • Offered technical advice to programmers and developers to help optimise designs.
  • Translated lengthy troubleshooting steps by breaking down and simplifying instructions.
  • Employed speedy diagnosis techniques across software issues, achieving outstanding First Time Resolution rates.
  • Carried out new hardware installations and updates, keeping systems functional and secure.
  • Prepared equipment for staff use, installing cables, operating systems, and software.
  • Employed advanced troubleshooting and expert application knowledge to solve system user interface problems.

Shift manager

McDonald's
Birmingham, West Midlands
03.2021 - 07.2023
  • Established and maintained organised working environment for team of 12 on every shift.
  • Updated staff on changes to internal policies and procedures for continued compliance and standardisation.
  • Improved workplace safety to reduce accidents and near-misses.
  • Observed worker activities to assess safety compliance and identify enforcement gaps.
  • Enforced compliance with food hygiene regulations, upheld high quality standards..

Technical support specialist

QuickBooks
Wolverhampton, West Midlands
01.2020 - 03.2021
  • Responsible for delivering excellent customer service by managing inbound calls in a timely manner.
  • Troubleshot issues that were technical in nature.
  • Handled enquiries regarding the use of QuickBooks software and its features, identifying customers' needs and providing resolution to questions and problems.
  • Assisted customers in reconciling their books, rectifying bookkeeping errors on their accounts and submitting their returns to HMRC.

Education

Certificate of Higher Education - Information Technology & Networking

IT Career Switch
Birmingham
03.2022 - 03.2023

Bachelor of Business Administration - Business and Management

Aston University
Birmingham
09.2019 - 07.2022

NVQ Level 3 - Business Management

South and City College Birmingham
Birmingham
09.2018 - 07.2019

Skills

  • Good Telephone manner
  • Proficient in creating and presenting documents using Microsoft Office suite
  • Interpersonal savvy
  • Good problem solving and critical thinking skills
  • Good interpersonal and team working skills
  • Ability to explain technical information to non-technical users
  • Written and oral communication
  • Technical troubleshooting

References

References available upon request.

Timeline

NOC engineer

Fujitsu
06.2024 - Current

IT support technician

Coventry University
07.2023 - 06.2024

Certificate of Higher Education - Information Technology & Networking

IT Career Switch
03.2022 - 03.2023

Shift manager

McDonald's
03.2021 - 07.2023

Technical support specialist

QuickBooks
01.2020 - 03.2021

Bachelor of Business Administration - Business and Management

Aston University
09.2019 - 07.2022

NVQ Level 3 - Business Management

South and City College Birmingham
09.2018 - 07.2019

Similar Profiles

Create profile
Abdulwahid Moalim