Abdulrehman Mohamed
London / Birmingham
Summary
Leader in international automotive sector with expertise in OEM franchise management. Achieved significant revenue growth and optimized margins through effective team leadership and development. Enhanced customer experience and brand excellence while ensuring compliance with health and safety regulations. Skilled in CRM software, staff training, and performance motivation, demonstrating resilience and effective communication under pressure.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Centre Manager / Head of Business
Steven Eagell Toyota
01.2013 - 12.2025
- Full leadership and commercial responsibility for a high-volume Toyota operation, overseeing new & used vehicle sales, fleet/business sales, finance & insurance, service, parts, and aftersales. Progressed internally through merit-based promotion, reflecting sustained performance and leadership credibility.
- Spearheaded training programmes to enhance employee performance.
- Assisted in recruitment process to secure highly-skilled workforce.
- Managed staff rotas, ensuring full coverage during opening hours.
- Implemented new operational systems for smoother centre functioning.
- Facilitated communication between staff members encouraging open dialogue about ideas or concerns.
- Answered queries and handled complaints to provide outstanding customer service.
- Managed budgets, controlling expenditure and keeping efficient use of resources.
- Increased customer satisfaction by resolving complaints promptly and professionally.
- Ensured compliance with health and safety regulations creating safer workplace.
- Inspired employees to achieve their best performances through effective leadership and motivation tactics.
- Created a culture of continuous improvement within the organisation, fostering innovation and efficiency.
- Oversaw facility maintenance and allocated needed resources to meet standards.
Education
A-level - Business Studies x2, BTEC National Diploma in P.E.
The Ravenscroft School Sixth Form
London 01.2005 - 01.2007
GCSE - English, Maths, Science, Business Studies, History, I.T and Spanish
The Ravenscroft School
London 01.2000 - 01.2005
Skills
- International Automotive Leadership (OEM Franchise)
- Revenue Growth & Margin Optimisation
- Multi-Cultural Team Leadership & Development
- Customer Experience, CSI & Brand Excellence
- MS office proficiency
- Customer relationship management
- Staff training facilitation
- Health and safety compliance
- Performance motivation
- Facility maintenance oversight
- Leadership excellence
- Customer relations
- Team Leadership
- Financial reporting
- Regulatory compliance
- Health and Safety regulations
- Staff recruitment
- Result-Driven approach
- CRM software literacy
- Effective public speaking
- Resilience under pressure
Certification
- Full P&L accountability for a complex automotive centre with annual turnover exceeding £2 million.
- Oversight of approximately 600 new and 650 used vehicle sales annually with consistent performance.
- Aftersales revenue exceeding £0.5 million in 2025 through service and workshop transformation.
- Leadership of a diverse, multi-cultural workforce aligned to international operations.
- Awarded Toyota Gold BeIT Accreditation (2025) – one of only three centres in the UK.
REFERENCES
Available upon request
LEADERSHIP & MANAGEMENT STYLE
Culturally intelligent, visible leader balancing commercial discipline with people development. Trusted by senior stakeholders for transparency, decisive leadership, and execution.
Affiliations
- Love playing and watching football, I'm a big Arsenal Fan
- Spending time with my family and taking them on trips
Accomplishments
My centre being awarded the 'Beit Gold Accreditation' (Toyota Stourbridge)
Toyota 'Manager's of tomorrow' qualification
Best new car Performance in UK for Toyota in 2022 (Toyota Birmingham)
Employee engagement scores for TGB at 80% (Top 10 in country)
Multiple Award's at group level for outstanding performance in different areas of the business
Languages
English
Fluent
Arabic
Elementary
References
References available upon request.
Timeline
Centre Manager / Head of Business
Steven Eagell Toyota
01.2013 - 12.2025
A-level - Business Studies x2, BTEC National Diploma in P.E.
The Ravenscroft School Sixth Form
01.2005 - 01.2007
GCSE - English, Maths, Science, Business Studies, History, I.T and Spanish
The Ravenscroft School
01.2000 - 01.2005