Abdul Razaq Khan
Swansea,City and County of Swansea
Summary
Innovative business support manager bringing progressive career spanning operations, sales and marketing, business management and distribution in international markets. Excellent business acumen and strategic planning skills to drive profitability and margins year over year. Known for strong leadership and communication skills with ability to build and maintain profitable relationships while exceeding sales and revenue goals.
Overview
28
28
years of professional experience
2
2
years of post-secondary education
Work History
Credit Controller
MCR Property Group
Manchester, Lancashire
07.2021 - Current
- Invoicing and Billing.
- Contacting customers about overdue payments by phone, letter and email.
- Followed up monthly statements with courtesy calls to customers.
- Managing customer accounts, encouraging early settlement of any outstanding payments..
- Negotiated terms and conditions, payment plans and settlements.
- Toking Card Payments over the phone and allocating against the arrears.
Personal Chauffeur of Company CEO
MCR Property Group
Manchester, Lancashire
07.2021 - Current
Airport Customer Service Agent
Swissport, Aviator & Dnata
Manchester, Lancashire
02.2017 - 07.2021
- Acted as first point of contact for customers to resolve potential issues with reservations.
- Greeted customers with warmth and enthusiasm for faultless front-of-house service.
- Ticketing Services for PIA, Oman Airlines, Royal Air Maroc and Ethiopian Airlines.
- Banking Cash at Travelex and Preparing Daily Sales Reports.
Travel Agency Manager
Zaini Travel Ltd
Manchester, Lancashire
05.2015 - 01.2017
- Face to face and over the telephone customers dealing.
- Sold Flight Tickets and Travel Packages to worldwide destinations and dealt in Global Money Transfer Services using Western Union, Ria and Money Gram money transfer systems.
- Pursued innovative and alternative ideas for business growth.
Travel Sales Consultant
Haji Travel Ltd
Manchester, Lancashire
03.2015 - 05.2015
- Consistently sought to improve quality of service and go the extra mile at each customer touchpoint.
- Engaged customers with passionate and enthusiasm for travel, building effective rapport to generate loyalty and maximise customer retention.
- Face to face and over the telephone customers dealing.
- Selling Air Tickets and transferring money to worldwide destinations.
- Achieved and exceeded sales and service objectives in line with Key Performance Indicators (KPIs).
Travel Agency Manager
Kapa Fin Group
Athens, Attica
08.2005 - 12.2014
- Coordinated familiarisation trips for in-house consultants to improve product and destination knowledge.
- Conducted training sessions to update staff on tourism trends and destinations.
- Sold travel products and tour packages online and offline to potential clients.
- Maintained excellent customer satisfaction by updating clients on holiday bookings, changes and latest offers.
Assistant Production Manager
D. Balasopoulos & Co.
Athens - Greece, Attica
09.1995 - 07.2006
- Embedded effective quality control practices to achieve daily production targets.
- Oversaw correct and appropriate use and maintenance of production equipment to maximise Return On Investment (ROI).
- Role modelled collaborative best practices and SPA principles within team of twelve.
- Managed two Team Leaders and twenty production staff for ten years.
- Managed peak time demands and ensured in time delivery & ran stock control weekly
- Workflow management & delivery in line with agreed service and quality standards
Education
Bachelor of Arts - English, Urdu, Journalism
Punjab University Lahore
Lahore, Pakistan 09.1989 - 06.1991
Skills
- Risk management
- Business relations & Development
- Project budgeting
- Operational leadership
- Process improvements
- Employee management
- Public relations understanding
- Time management
- Multilingual
Languages
English
Advanced
Greek
Upper intermediate
Urdu
Fluent
Punjabi
Fluent
Hindko
Native
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Life shrinks or expands in proportion to one’s courage.
AnaÏs Nin
Timeline
Credit Controller
MCR Property Group
07.2021 - Current
Personal Chauffeur of Company CEO
MCR Property Group
07.2021 - Current
Airport Customer Service Agent
Swissport, Aviator & Dnata
02.2017 - 07.2021
Travel Agency Manager
Zaini Travel Ltd
05.2015 - 01.2017
Travel Sales Consultant
Haji Travel Ltd
03.2015 - 05.2015
Travel Agency Manager
Kapa Fin Group
08.2005 - 12.2014
Assistant Production Manager
D. Balasopoulos & Co.
09.1995 - 07.2006
Bachelor of Arts - English, Urdu, Journalism
Punjab University Lahore
09.1989 - 06.1991
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