Accomplished in project management and stakeholder engagement, tenure at the Kuwait Fund For Arab Economic Development has honed strategic policy analysis and cross-cultural communication skills. Spearheaded initiatives that fostered regional cooperation, demonstrating adaptability and leadership, with a proven track record of enhancing project execution and stakeholder relations. Currently completing an MSc in Global Development at SOAS University of London.
Overview
8
8
years of professional experience
Work history
Second Follow Up and Coordination Specialist
Kuwait Fund For Arab Economic Development
Kuwait City
2024.09 - 2025.08
Assistant Regional Manager for Region Arab Countries in the Operations Department
Facilitated communication between technical teams, stakeholders, and project members during various stages of the project lifecycle to ensure clarity and coordination.
Assisted the Regional Manager in evaluating the projects, including technical assessments, and helped manage the implementation process by overseeing technical teams.
Maintained and fostered relationships with regional political figures and stakeholders, ensuring continued cooperation and alignment of interests for successful project execution.
Facilitated communication between technical teams, stakeholders, and project members during various stages of the project lifecycle to ensure clarity and coordination.
Assisted the Regional Manager in evaluating the projects, including technical assessments, and helped manage the implementation process by overseeing technical teams.
Maintained and fostered relationships with regional political figures and stakeholders, ensuring continued cooperation and alignment of interests for successful project execution.
Third Follow Up and Coordination Specialist
Kuwait Fund For Arab Economic Development
Kuwait City
2021.01 - 2024.09
Assistant Regional Manager for East, Central, and South Africa Region in the Operations Department
Facilitated communication between technical teams, stakeholders, and project members during various stages of the project lifecycle to ensure clarity and coordination.
Assisted the Regional Manager in evaluating the projects, including technical assessments, and helped manage the implementation process by overseeing technical teams.
Maintained and fostered relationships with regional political figures and stakeholders, ensuring continued cooperation and alignment of interests for successful project execution.
Intern
Al Dhow Holding - Al Sayer Holding
Kuwait City
2019.10 - 2021.01
Market research and evaluation
Researching and writing investment memos
Reviewing and evaluating investment opportunities
Assistant Secretary-General DGACM B of UA-MUNC
United Ambassadors
2019.05 - 2019.08
Leading the operational management of DGACM Section B (conference management officers)
Strong and consistent delegate recruitment efforts with the target of reaching a registration number of 500 minimum, 800 maximum
Preparing and delivering the conference logistics plan, and personally managing, refining updating and overseeing the implementation of the Conference Logistics Operating System
Academic Director SC UA- MUNC
United Ambassadors
2018.01 - 2018.12
Personally writing and submitting the highest-quality Secretary-General Reports (committee background guides)
Training the elected Presidents prior to the conference ensuring they are prepared and able to lead and moderate the sessions
Effectively overseeing the planning of all aspects of the Conference assigned
Led cross-functional teams to manage daily spare order processing, ensuring seamless coordination between service, stores, and finance teams. Maintained high order accuracy and reduced communication gaps across departments.Trained over 100+ service engineers on CRM workflows, POD updates, and return processes during HO commercial trainings. Improved field team compliance and reduced repeat errors by over 20%.Owned end-to-end order lifecycle, including documentation, dispatches, POD tracking, and MIS reporting with minimal supervision. Enabled faster turnaround and higher accuracy in daily operations.Acted as a central escalation point between field engineers, HO departments, and senior managers to resolve system and order-related issues. Reduced escalations by ensuring proactive resolution within SLA timelines.Managed return spare process and validations, driving a 25% reduction in turnaround time and improving system accuracy. Ensured proper coordination with service and stores for smooth transaction closures.Initiated Kaizen process improvements for workflow automation, documentation, and order validation. Reduced manual work by 30% and helped in faster issue identification.Collaborated with IT team to test and implement new CRM workflows and resolve service module-related bugs. Ensured seamless migration and better user experience for the service team.Created and presented MIS reports for weekly DRM meetings and management reviews. Supported data-driven decisions and provided insights on pending and completed orders.Monitored pending orders and stock validations daily across CFA locations. Achieved 15% reduction in follow-up delays by implementing checklist-based follow-ups.Handled distributor and spot-visit orders, ensuring compliance with internal policies and faster processing. Reduced lead time by 20% with improved documentation and follow-ups.Supervised stock accuracy across locations and led reconciliation activities with store teams. Brought down discrepancies by 15% through structured checking and documentation.Prepared CRM master data and validated engineer records for smooth CRM transition. Increased CRM accuracy by 25% before new system rollout.Managed price lists and quotations, communicating with teams to ensure correct rates and GST compliance. Prevented billing errors and improved customer satisfaction on pricing clarity.Maintained GEM and E-Invoice portal compliance, uploading documents accurately to meet government requirements. Ensured zero rejection in audits and smoother order execution for public sector clients.Followed up on loan spare recoveries, ensuring 95% payment recovery by accurate tracking and coordination with accounts. Reduced pending dues and ensured clean financial closure of orders. at Transasia Bio-Medicals LtdLed cross-functional teams to manage daily spare order processing, ensuring seamless coordination between service, stores, and finance teams. Maintained high order accuracy and reduced communication gaps across departments.Trained over 100+ service engineers on CRM workflows, POD updates, and return processes during HO commercial trainings. Improved field team compliance and reduced repeat errors by over 20%.Owned end-to-end order lifecycle, including documentation, dispatches, POD tracking, and MIS reporting with minimal supervision. Enabled faster turnaround and higher accuracy in daily operations.Acted as a central escalation point between field engineers, HO departments, and senior managers to resolve system and order-related issues. Reduced escalations by ensuring proactive resolution within SLA timelines.Managed return spare process and validations, driving a 25% reduction in turnaround time and improving system accuracy. Ensured proper coordination with service and stores for smooth transaction closures.Initiated Kaizen process improvements for workflow automation, documentation, and order validation. Reduced manual work by 30% and helped in faster issue identification.Collaborated with IT team to test and implement new CRM workflows and resolve service module-related bugs. Ensured seamless migration and better user experience for the service team.Created and presented MIS reports for weekly DRM meetings and management reviews. Supported data-driven decisions and provided insights on pending and completed orders.Monitored pending orders and stock validations daily across CFA locations. Achieved 15% reduction in follow-up delays by implementing checklist-based follow-ups.Handled distributor and spot-visit orders, ensuring compliance with internal policies and faster processing. Reduced lead time by 20% with improved documentation and follow-ups.Supervised stock accuracy across locations and led reconciliation activities with store teams. Brought down discrepancies by 15% through structured checking and documentation.Prepared CRM master data and validated engineer records for smooth CRM transition. Increased CRM accuracy by 25% before new system rollout.Managed price lists and quotations, communicating with teams to ensure correct rates and GST compliance. Prevented billing errors and improved customer satisfaction on pricing clarity.Maintained GEM and E-Invoice portal compliance, uploading documents accurately to meet government requirements. Ensured zero rejection in audits and smoother order execution for public sector clients.Followed up on loan spare recoveries, ensuring 95% payment recovery by accurate tracking and coordination with accounts. Reduced pending dues and ensured clean financial closure of orders. at Transasia Bio-Medicals Ltd
Second Follow Up and Coordination Specialist at Kuwait Fund For Arab Economic DevelopmentSecond Follow Up and Coordination Specialist at Kuwait Fund For Arab Economic Development