Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic
ABDUL RAOOF KALLAN

ABDUL RAOOF KALLAN

HARROW

Summary

Highly motivated customer service agent with over two years of experience in the aviation industry.

Skilled in ensuring delivering exceptional customer service and maintaining an enjoyable experience throughout the airport.

Overview

1
1
Certification
8
8
years of professional experience

Work history

Airport customer service agent

ABM Aviation
HEATHROW
2026.02 - Current
  • Enhanced passenger satisfaction by promptly addressing concerns and providing solutions.
  • Developed relationships with clients for increased loyalty and retention.

Airport customer service agent

Wilson James
HEATHROW
2023.11 - 2026.01
  • Contributed to team targets by consistently delivering exceptional customer service under pressure situations.
  • Assisted in boarding process, ensuring smooth transition for all passengers.

Mechanical Engineer

TECHOMAL INFRATECH
COIMBATORE, TAMILNADU, INDIA
2018.09 - 2022.04
  • Provided technical direction to engineers, designers and technicians across multiple high-value projects and initiatives.
  • Worked with product planners and industrial designers to conceptualise and refine product concepts.
  • Performed root cause analysis on recurring mechanical issues effectively eliminating future occurrences.

Education

Bachelor of Technology - MECHANICAL ENGINEERING

EKCTC, MANJERI
MANJERI,MALAPPURAM,INDIA
2017-05

HIGHER SECONDARY - SCIENCE

MSMHSS
MALAPPURAM, INDIA
2012-03

Skills

  • Product inventory maintenance
  • Highly responsible and reliable
  • Effective sales techniques
  • Leading technical teams
  • Process improvement
  • Machining
  • Team work
  • Problem solving

Certification

QNUK Level 2 Award in customer care in a Passenger Assisted Services Environment (Aviation) (RQF)

Timeline

Airport customer service agent

ABM Aviation
2026.02 - Current

Airport customer service agent

Wilson James
2023.11 - 2026.01

Mechanical Engineer

TECHOMAL INFRATECH
2018.09 - 2022.04

Bachelor of Technology - MECHANICAL ENGINEERING

EKCTC, MANJERI

HIGHER SECONDARY - SCIENCE

MSMHSS
ABDUL RAOOF KALLAN