Summary
Overview
Work history
Education
Skills
Certification
Timeline
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ABDUL RAOOF KALLAN

ABDUL RAOOF KALLAN

Harrow,England

Summary

Dedicated professional with expertise in customer service and complaint management, adept at fostering multidisciplinary collaboration. Proficient in AutoCAD and SolidWorks, demonstrating strong technical skills. Committed to leveraging these competencies to enhance operational efficiency and drive customer satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work history

Airport Customer Service Agent

Wilson james
Heathrow, United kingdom
11.2023 - Current
  • Delivered expert guidance on flight enquiries, confirming reservations and checking availability.
  • Facilitated special assistance for elderly or differently-abled travellers to ensure comfort during journeys.

Mechanical Engineer

Techomal infratech
Coimbatore, Tamilnadu
09.2018 - 04.2022
  • Executed corrective measures following evaluation of system failures, enhancing machine reliability and performance.
  • Collaborated with multidisciplinary teams to efficiently achieve project objectives.

Education

Higher secondary - SCIENCE

MSMHSS

Bachelor of Technology - MECHANICAL ENGINEERING

EKCTC, MANJERI MANJERI

Skills

  • Customer service and complaint resolution
  • AutoCAD and SolidWorks proficiency
  • Dealing with difficult situations
  • Strong interpersonal aptitude

Certification

QNUK Level 2 Award in Customer care in a Passenger Assisted Services Environment (Aviation) (RQF)

Timeline

Airport Customer Service Agent

Wilson james
11.2023 - Current

Mechanical Engineer

Techomal infratech
09.2018 - 04.2022

Higher secondary - SCIENCE

MSMHSS

Bachelor of Technology - MECHANICAL ENGINEERING

EKCTC, MANJERI MANJERI

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ABDUL RAOOF KALLAN