Abdul Rahiman Panangampuram
Coventry,United Kingdom
Summary
Dedicated hotel management professional with background running successful hospitality establishments. Leads by example to deliver faultless customer service across hotel departments. Demonstrates exceptional planning, organisation and leadership abilities to maintain smooth-running, cost-effective hotel services.
Overview
24
24
years of professional experience
2
2
years of post-secondary education
Work history
Manager's assistant
Goldens cape hill limited
Birmingham, west midlands
2022.11 - 2023.11
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Supported team's transition to more flexible working environment for better employee satisfaction.
- Conducted periodic performance reviews for direct reports.
- Assessed knowledge and skills gaps, creating opportunities to fuel improvement.
Purchasing manager
ema silks
kanhangad,kerala, kerala
2016.01 - 2022.07
- Kept clear, up-to-date records of stock, components and materials.
- Projected procurement requirements to order exact stock for operational needs.
- Recorded product codes and true costs of delivered goods for accurate reporting.
- Actioned quality non-conformance within defined timeframes to minimise revenue loss.
- Established and managed relationships with new and existing suppliers to strengthen supply chain.
Restaurant manager
Hi dine family restaurant
kanhangad,kerala, india
2000.01 - 2015.01
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
- Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
- Maintained safe working and guest environments, reducing injury and incident risks.
- Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
Education
Diploma in hotel management - Hotel management
Karavali college of hotel management
india 1998.06 - 1999.07
S.S.L.C. - basic education
G.H.S higher secondary school Balanthode
india 1997.06 - 1998.06
Languages
English
Intermediate
Hindi
Advanced
Malayalam
Native
Tamil
Advanced
Timeline
Manager's assistant
Goldens cape hill limited
2022.11 - 2023.11
Purchasing manager
ema silks
2016.01 - 2022.07
Restaurant manager
Hi dine family restaurant
2000.01 - 2015.01
Diploma in hotel management - Hotel management
Karavali college of hotel management
1998.06 - 1999.07
S.S.L.C. - basic education
G.H.S higher secondary school Balanthode
1997.06 - 1998.06