Abdulmumin Shu Aibu

• Maintained front desk's concierge book to provide visitors with access to relevant local information.
• Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
• Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.

• Onboarded new employees with training and new hire documentation.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maintained professional, organized, and safe environment for employees and patrons.
• Cross-trained existing employees to maximize team agility and performance.
• Improved safety procedures to create safe working conditions for workers.
• Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
• Improved marketing to attract new customers and promote business.
• Planned and budgeted accurately to provide business with resources needed to operate smoothly.
• Managed and motivated employees to be productive and engaged in work.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Responding to alerts generated by microsoft defender.

conducted security awareness training for employees.

performing phishing email investigations.

vulnerability scanning using Nessus and reporting with the prioritizing of remediation of vulnerabilities based on severity.

Analysed security breach to determine root cause.

Monitoring security alerts generated by the SIEM tools for suspicious events and activities.

Investigating and managing security incidents on SIEM tools and escalating Incidents.

providing trend analysis and risk assessments to management for vulnerabilities.

Regular use of sandbox tools to analyze malicious files and URLs.
Investigations of Phishing campaign.
Endpoint security: Antivirus Management, Patch Management via SCCM/WSUS.
Perimeter Security with Network Access Control.
Active Directory Review.
Use advanced analytic tools to determine emerging threat patterns and vulnerabilities.

DLP monitoring (Bit glass DLP, McAfee DLP).
Configuring the mail filter with policies to prevent, detect and respond to high confidence spam, phishing, and impersonations
(Microsoft defender for 365).
Configuring access policies to better protect users, MFA enforcement, Risk sign-ins, Suspicious usage patterns.

• In my role as IT Support staff, I
• Provided high-level tech support to clients, addressing software, hardware, and network-related issues promptly.
• Managed client networks and server infrastructure to ensure optimal performance.
• Handled installation, configuration, and maintenance of key IT systems.
• Utilised troubleshooting skills to resolve system and network problems, ensuring minimal downtime and maximum productivity.