ABDULLAHI SIAD
London
Summary
SIA Licensed Door Supervisor and CCTV Operator with First Aid certification and experience in retail, residential and customer-facing security environments. Skilled in CCTV monitoring, access control, incident reporting, and internal/external patrols while delivering high standards of customer service. Reliable and vigilant security professional with strong communication skills and the flexibility to work days, nights, weekends and rotating shifts.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Security Officer
Kingdom Security Group
London
2024.11 - Current
- Conduct internal and external patrols to ensure safety of property, residents and visitors.
- Monitor CCTV systems and alarm activations,responding quickly to incidents or disturbances.
- Provide a high-profile security presence, ensuring order and protecting assets.
- Manage access control and visitor sign-in procedures at reception and gatehouse.
- Patrol and report suspicious behaviour or security concerns to control.
- Write detailed incident and daily activity reports including irregularities or security issues.
- Support loading bay operations and vehicle access control, enforcing site policies including no-parking regulations.
- Deliver professional customer service when interacting with tenants, colleagues and visitors.
- Maintain knowledge of site security procedures, emergency protocols and safety policies.
- Assisted in maintaining a safe and welcoming environment for customers and staff.
- Provided front-facing customer service, assisting visitors and handling enquiries.
- Observed and reported suspicious activity to management or security personnel.
- Maintained professional communication with team members and management.
Customer Service Assistant
DHL
London
2024.03 - 2025.01
- Provided exceptional levels of customer service consistently; creating loyal customers .
- Assisted customers with product inquiries for enhanced shopping experience.
- Managed time efficiently during peak hours to limit customer waiting periods.
Event Management Security Officer
First Response Group
London
2024.06 - 2024.06
- Managed on-site security teams, providing leadership and direction during high-profile events.
- Conducted risk assessments and developed emergency response plans for various event venues.
- Monitored crowd control measures and implemented strategies to enhance attendee safety.
Customer Assistant/Front Desk
Daffodil International University
Dhaka
2022.01 - 2023.10
- Provided exceptional customer service by answering inquiries and resolving complaints in a timely manner.
- Managed front desk operations, including greeting clients and handling multi-line phone systems.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
Customer Service Assistant
IPTM
Dhaka
2019.01 - 2021.12
- Delivered exceptional customer service by effectively addressing inquiries and resolving issues for diverse clientele.
- Maintained organized documentation and reports, ensuring compliance with company policies and enhancing operational efficiency.
- Collaborated with team members to streamline communication processes, fostering a positive service environment.
Education
BSc - Electronics and Telecommunication Engineering
Daffodil International University
Dhaka 2014.09 - 2019.01
MSc - Management With Project Management
BPP University
London 2024.06 -
Skills
- Security guarding & asset protection
- CCTV monitoring and control room operations
- Internal & external security patrols
- Incident reporting & statement writing
- Access control & visitor management
- Gatehouse & loading bay duties
- Conflict management & problem solving
- Customer service & public interaction
- Microsoft Word & Outlook
- Strong verbal and written communication
- Ability to work in all weather conditions and stand/walk for long periods
Certification
CCTV Operator Training
LANGUAGES
Arabic
Bangla
English
Somali
REFERENCES
Ali, Ayub, CIS FOH, aliayub340@gmail.com
Timeline
Security Officer
Kingdom Security Group
2024.11 - Current
MSc - Management With Project Management
BPP University
2024.06 -
Event Management Security Officer
First Response Group
2024.06 - 2024.06
Customer Service Assistant
DHL
2024.03 - 2025.01
Customer Assistant/Front Desk
Daffodil International University
2022.01 - 2023.10
Customer Service Assistant
IPTM
2019.01 - 2021.12
BSc - Electronics and Telecommunication Engineering
Daffodil International University
2014.09 - 2019.01