ABDULLAH BIN ABID
London,United Kingdom
Summary
Dynamic finance professional with robust experience in customer service and a strong foundation in management administration. Skilled in managing high-volume interactions and adept in Excel, ready to apply these skills in credit control and debt recovery.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Customer service representative
Royal Nawaab London
London, United Kingdom
2022.07 - Current
- Registered and updated guest list and information to maintain accurate event management platform.
- Demonstrated crowd control, site patrolling and access management at large-scale community events.
- Collaborated with management and other staff to organise special activities and events for guests.
- Maintained strict attention to safety and hygiene to safeguard guest wellbeing.
- Prepared dining room for special functions.
- Managed stock rotations to balance inventory of perishable products and minimise wastage.
- Handled multiple enquiries whilst maintaining outstanding customer service.
- Delivered friendly customer service in all public interactions.
First Step Communications
- Monitored social media and online sources for industry trends
- Made phone calls to invite potential employees for interviews
- Involved in recruiting processes, including interviewing and shortlisting
- Managed calls, emails, and messages for the HR department.
Peter & Co chartered accountants
2019.06 - 2021.08
- Focused on client communication and financial advice
- Utilized Excel for financial analysis and reporting
- Handled tax returns for several SMEs including Tanzanite and Jazz
- Developed, updated, and maintained databases of existing and potential customers in Microsoft Excel
- Collaborated with Audit and Finance departments
- Metrics: Managed over 150+ tax files with a 98% on-time filing rate.
First Step Communications
2016.09 - 2017.08
- Managed customer interactions with a focus on financial queries and solutions
- Demonstrated strong problem-solving skills in a customer-facing role
- Generated leads by calling and shortlisting potential customers
- Metrics: Generated an average of 2 leads per day, totaling over 500 deals during the tenure
- Demonstrated services and their features to customers, answered questions, and overcame objections
- Utilized multiple marketing strategies to improve profitability.
Education
MSc International Business with Advanced Practice - International Business
Ulster University
London 2022.05 - 2024.02
Bachelor of Business Administration in Finance - Business management and Finance
National University of Modern languages
Islamabad 2017.08 - 2021.08
Skills
- Driving License
- Project Management: Ability to manage projects from conception to completion
- Multilingual
- Problem-solving
- Market Analysis: Proficient in conducting market analysis and tracking industry trends
- Data Management: Skilled in database maintenance, Python for Finance, PowerBI, and Microsoft Excel
- Interpersonal Communication: Excellent customer service and relationship-building skills
Certification
- Chartered Financaial Analyst Level 1 Preparation, 05/01/24
- Python & Excel for Finance and Accounting
- Financial Modeling by CFA Institute, 05/01/24
Extra Curricular Activities
- JPMorgan Chase Investment Banking Job Simulation on Forage, 10/01/23, Identified an ideal M&A target for a client based on an assessment of their strategic and financial criteria. Constructed a DCF model to calculate the valuation of the M&A target and adjusted the model to account for a competitor bid and supply chain interruption. Created a 2-pager for the client containing a company profile and summary of the auction process.
- PwC Switzerland Power BI Job Simulation on Forage, 08/01/21, Completed a job simulation where I strengthened my PowerBI skills to better understand clients and their data visualisation needs. Demonstrated expertise in data visualization through the creation of Power BI dashboards that effectively conveyed KPIs, showcasing the ability to respond to client requests with well-designed solutions. Strong communication skills reflected in the concise and informative email communication with engagement partners, delivering valuable insights and actionable suggestions based on data analysis. Leveraged analytical problem-solving skills to examine HR data, particularly focusing on gender-related KPIs, and identified root causes for gender balance issues at the executive management level, highlighting a commitment to data-driven decision-making.
- National Financial Literacy Program for Youth, Conducted by NIBAF, 07/01/21
- Bright Network, Internship Experience UK: Audit, Tax & Corporate Finance, 07/01/21, Finance and Professional Services Intern/Virtual Internship. Worked alongside peers to work on real-life based clients with EY. Gaining an insight into working with clients and the journey to help a new and upcoming company to get audited. Inspirational and valuable seminars from BDO, HSBC, PwC and many more organizations.
Timeline
Customer service representative
Royal Nawaab London
2022.07 - Current
MSc International Business with Advanced Practice - International Business
Ulster University
2022.05 - 2024.02
Peter & Co chartered accountants
2019.06 - 2021.08
Bachelor of Business Administration in Finance - Business management and Finance
National University of Modern languages
2017.08 - 2021.08
First Step Communications
2016.09 - 2017.08
First Step Communications