Abdullah Al Numan Chowdhury
BIRMINGHAM
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure the position and ready to help team achieve company goals. Organized Branch Service Leader equipped with operations management skills and strong banking experience. Manages currency, teller schedules and customer interactions effectively with proven strategies. Advanced knowledge of security procedures and transaction monitoring requirements.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Branch Services Manager
HSBC Bank
11.2018 - 08.2022
- Living the HSBC values from day to day and delivering great results or the customers.
- Working to policies and procedures to keep business and customers safe from risk.
- Understand and adhere to both the letter and the spirit of all laws, regulations and regulatory guidance.
- Maintain sufficient and effective process and controls identifying and mitigating risk and ensure timely escalation and resolution of All control issues and reputational risks.
- Provide high standard of customer service by following both the local and global regulations.
- contribute in branch business by generating reference and cross sale.
- Act as Branch Manager during his leave.
- Support the Branch Operation Manager.
- Coaching the direct reports on the policies / procedures and customer services.
- Coordinated community outreach initiatives to increase brand visibility and promote financial literacy among local residents.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Developed strategic plans for day-to-day financial operations.
- Mentored junior employees in professional development opportunities, helping them advance their careers within the organization.
- Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
- Optimized staff scheduling to ensure adequate coverage during peak hours and reduced overtime expenses.
- Built trusting relationships with members by offering sound financial advice and personalized service.
- Complied with established internal controls and policies.
- Boosted team morale through effective communication, recognition of achievements, and creating a positive work environment.
- Managed branch operations for optimal efficiency, ensuring smooth daily functioning and minimizing downtime.
- Trained staff in bank products, operations procedures and successful sales strategies.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
Mid Office Manager
HSBC Bank
03.2017 - 11.2018
- To manage proper CDD and EDD in both NTB and ETB customer
- To ensure proper due diligence in both newly onboard customer and existing.
- Follow both Local and Global regulations in both NTB and ETB customer.
- Add value in business by cross selling.
- Escalate any suspicious customer activity to the concern through UAR.
Customer Service Manager
HSBC Bank
06.2013 - 03.2017
- To monitor implementation and adherence of the group and Bangladesh Bank policies, procedures, service standards, performance measurements.
- To manage an effective and efficient branch operations.
- To ensure compliance with internal and external requirements.
- To ensure quality in service delivery.
- Supervising cash operations, general banking operations, central bank reporting and providing superior quality services to the customers.
- Maintain awareness of operational risk, including its identification, assessment, mitigation and control, loss identification and reporting as required by group policy.
- To ensure proper authorization of cash and non-cash transactions and also to make sure accurate cash transactions in each customer service point as per Banks compliance and operations policy.
- Ensure high standard of service.
- Marketing of products & service to the prospective clients.
- Day to day operations, Branch security, Supervision
- Cash Management includes maintaining cash within vault limit.
- To ensure that branch maintaining all the records those are auditable for good audit rating.
- Stay alert against fake notes, fraudulent transaction and money laundering.
- Foreign exchange, foreign remittance and clearing section monitoring,
- Voucher checking, GL posting checking and approval.
- Monitor the follow up sales and service of the CSRs.
- Branch Fire marshal
- Deputy of BAMLCO
Chief Teller
HSBC Bank
12.2010 - 06.2013
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Handled various accounting transactions.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Executed wire transfers, stop payments and account transfers.
- Introduced innovative solutions to streamline internal processes, driving operational efficiency across the bank branch.
- Replenished ATM funds in empty canisters prior to validation process.
- Evaluated teller performance through regular reviews and constructive feedback sessions, fostering a culture of continuous improvement within the team.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Coordinated emergency response plans during unexpected events, ensuring the safety of staff members and customers while minimizing interruptions to banking operations.
- Monitoring cash in out and controlling vaulting limit.
- GL posting and suspense account checking
- Monitoring the cash area security.
Customer Service Officer
HSBC Bank
10.2006 - 06.2013
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Ensure better customer service.
- Sale banks products to new and existing customers.
- Maintain service standards, plan and introduce improvements, motivate and retain staff.
- Handel difficult customer and situations.
- Follow up KYC policy, ensuring group’s standards, compliance, regulatory guidance, money laundering banks interest and image protection.
- All work related to accounts department like as voucher posting, salary maintain, foreign exchange and posting.
- Loan document process to credit.
- To achieve the set business target.
- Both cash and non-Cash transaction
Education
MBA -
Ulster University
Birmingham, United Kingdom2024
Bachelor of Arts - English Language And Literature
Leading University
Bangladesh 03.2006
Skills
- Critical Thinking
- Business Intelligence Gathering
- Fraud prevention
- Operations Management
- Branch Security
- Proactive and Focused
- Prioritizing and Planning
- Sales management
- Loss Mitigation
- Goal Setting
- Sales professional
- Relationship Building
- Risk Mitigation
- Cash handling expertise
- Customer Service
- Decision-Making
- Work Under Pressure
- Quality of adopting new environment
Certification
- Training Course on Banking conducted by HSBC Training Department
- Completed successfully with distinction the Training Program on HUB operating & any branch banking software using conducted by HSBC training department
- · Completed successfully with distinction the training program on Foundation, Sales & Customer service, Team management and leadership, planning Sales Strategy, Business banking conducted by HSBC
- · Completed successfully with distinction the training program on Money Laundering Prevention, Foreign Exchange Guideline, Fake note conducted by Bangladesh Bank Training Academy, Dhaka.
- Successfully completed two-day long training on Money Laundering and Terrorist Financing at BIBM
- · Successfully completed CDD training conducted by HSBC.
- · Completed fire and Safety training conducted by Red Crescent and HSBC.
- Completed training on Bribery and corruption conducted by HSBC
- · Training on Sanction policy and procedure.
- Regular online training conducted by HSBC on time to time depends on various policies and procedures.
Languages
Bengali
Native language
English
Advanced
C1
Personal Details
Father's Name
: Rafique Ahmed Chowdhury
Mother's Name
: Rahima Chowdhury
Date of Birth
: January 01, 1985
Gender
: Male
Marital Status
: Married
Nationality
: Bangladeshi
Religion
: Muslim
Permanent Address
: House #16,Main Road, Block #B, Shahjalal Uposhor, Sylhet Sador, Sylhet -3100
Current Location
: 115 Willclare Road , Birmingham, B26 2NY United Kingdom
Timeline
Branch Services Manager
HSBC Bank
11.2018 - 08.2022
Mid Office Manager
HSBC Bank
03.2017 - 11.2018
Customer Service Manager
HSBC Bank
06.2013 - 03.2017
Chief Teller
HSBC Bank
12.2010 - 06.2013
Customer Service Officer
HSBC Bank
10.2006 - 06.2013
MBA -
Ulster University
Bachelor of Arts - English Language And Literature
Leading University
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