Summary
Overview
Work History
Education
Skills
Languages
Programming with C#
Astronomy Enthusiast
Team Sports Enthusiast
Timeline
Generic

Abdullah Rafi

Nelson

Summary

Dedicated and diligent professional with a strong work ethic and commitment to excellence. Experienced in customer service, teamwork, and problem-solving. Seeking to leverage skills in a dynamic and forward thinking company committed to innovation and positive impact. Energetic worker dedicated to creating fun environment and helping participants enjoy events. Works well within teams to develop creative ideas and solve diverse problems impacting guest safety and satisfaction.

Overview

1
1
year of professional experience

Work History

Crew Member

McDonald's
08.2024 - Current


  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
  • Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
  • Increased sales of promotional items by effectively communicating benefits and specials to customers.
  • Enhanced customer experiences by quickly addressing and resolving complaints.
  • Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.

Team Member

Constellation
07.2024 - Current
  • Operate the till and handle customer transactions efficiently and accurately in the retail section
  • Serve food and beverages to customers, ensuring high standards of hygiene and service
  • Assist with the preparation and presentation of food items
  • Maintain cleanliness and organization of the retail area and food service stations
  • Engage with customers to provide a welcoming atmosphere and address any inquiries or concerns
  • Warmly greeted customers and proactively reduced wait times.
  • Participate in stock management, including restocking shelves and inventory control
  • Support promotional activities and special events within the retail section.

Customer Assistant

M&S Outlet
11.2023 - 02.2024
  • Delivered exceptional customer service by assisting patrons with inquiries, locating merchandise, and processing transactions
  • Maintained store cleanliness and organization to uphold high standards of presentation and customer satisfaction
  • Collaborated effectively with team members to ensure smooth store operations, including restocking shelves and coordinating promotional displays
  • Demonstrated strong communication and interpersonal skills in engaging with customers and addressing their needs promptly and courteously.

Education

A-Levels -

Nelson and Colne College, Nelson

GCSEs -

Pendle Vale College, Nelson

Skills

  • Communication & Interpersonal Skills: Demonstrated ability to engage with customers and address their needs promptly and courteously
  • Retail Operations: Hands-on experience in managing retail operations, including handling transactions and maintaining store standards
  • Leadership and Team Collaboration: Effective in collaborating with team members to ensure smooth operations
  • Exceptional Customer Service Techniques: Proven track record in delivering excellent customer service
  • Customer Relation Management: Experienced in managing customer relationships and addressing inquiries
  • Cross-Functional Collaboration: Skilled in working across different functions to support business objectives
  • Brand Representation and Ambassadorship: Represented brands effectively through excellent customer interaction
  • Problem Solving: Ability to troubleshoot and resolve issues efficiently
  • Adaptability to Change: Flexible and adaptable to changing environments and customer needs
  • Ability to interpret and analyze data, possibly using Excel or basic programming, to understand patterns or solve engineering-related problems
  • Proficiency in calculus, algebra, and introductory engineering concepts related to energy and materials

Languages

English (Native)
Punjabi (Native)

Programming with C#

I enjoy developing small applications in C# as a hobby, which has helped me strengthen my understanding of programming logic, object-oriented principles, and problem-solving.

Astronomy Enthusiast

Passionate about studying celestial objects and space science, with a focus on astrophysics and cosmic phenomena

Team Sports Enthusiast

Active in football, building strong collaboration and communication skills while working towards shared goals

Timeline

Crew Member

McDonald's
08.2024 - Current

Team Member

Constellation
07.2024 - Current

Customer Assistant

M&S Outlet
11.2023 - 02.2024

GCSEs -

Pendle Vale College, Nelson

A-Levels -

Nelson and Colne College, Nelson

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Abdullah Rafi