Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Abdullah Al-Zeki

London,United Kingdom

Summary

I am a motivated and responsible individual with a strong work ethic and a positive attitude. I enjoy working both independently and as part of a team, always striving to deliver my best in any task. I am eager to learn, grow, and take on new challenges to develop both personally and professionally.

Overview

5
5
years of professional experience

Work history

Front of House Team Member

Dum Dum Donutterie
London, ENG
2023.09 - 2024.08
  • Managed tasks efficiently in fast-paced settings.
  • Quick at restocking supplies and managing inventory
  • Stayed calm and flexible in busy situations.
  • Maintained accuracy in order and service delivery.
  • Operating espresso machines and other coffee equipment
  • Upheld excellent relationships with regular clients encouraging loyalty and repeat business.

Front of House Waiter

Foley's Restaurant
London, ENG
2023.04 - 2023.06
  • Assisted wait staff with table demands and completed tasks efficiently.
  • Managed high guest volume, balancing orders and requests.
  • Delivered exceptional service, ensuring guest satisfaction and repeat business.
  • Handled customer feedback and complaints calmly.
  • Maintained a positive and welcoming atmosphere for all guests.

Receptionist

Marriott Hotel
London, ENG
2019.12 - 2019.12
  • Delivered exceptional customer service, ensuring smooth check-ins/outs and guest satisfaction.
  • Handled guest inquiries and provided information on amenities and local attractions.
  • Processed payments accurately, ensuring efficient billing and financial transactions.
  • Resolved guest complaints promptly, maintaining a positive atmosphere.
  • Upsold hotel services, contributing to increased revenue.

Education

Airline And Air Transport Management

University of West London
London, ENG
2024.09 -

BTEC Level 3 National Diploma - Travel And Tourism

St Charles Catholic Sixthform College
London, ENG
2021.09 - 2024.07

Skills

  • Customer experience
  • Cash-handling expertise
  • Complaint handling
  • Excellent communication
  • POS system operation
  • Guest relations expertise
  • Active listening
  • Positive attitude
  • Cash handling
  • Composure under pressure
  • Team Work
  • Working under pressure
  • Multitasking
  • IT Skills

Languages

English
Proficient (C2)
Kurdish
Native
Spanish
Elementary (A2)

Timeline

Airline And Air Transport Management

University of West London
2024.09 -

Front of House Team Member

Dum Dum Donutterie
2023.09 - 2024.08

Front of House Waiter

Foley's Restaurant
2023.04 - 2023.06

BTEC Level 3 National Diploma - Travel And Tourism

St Charles Catholic Sixthform College
2021.09 - 2024.07

Receptionist

Marriott Hotel
2019.12 - 2019.12
Abdullah Al-Zeki