Abdullah Al-Zeki
London,United Kingdom
Summary
I am a motivated and responsible individual with a strong work ethic and a positive attitude. I enjoy working both independently and as part of a team, always striving to deliver my best in any task. I am eager to learn, grow, and take on new challenges to develop both personally and professionally.
Overview
5
5
years of professional experience
Work history
Front of House Team Member
Dum Dum Donutterie
London, ENG
09.2023 - 08.2024
- Managed tasks efficiently in fast-paced settings.
- Quick at restocking supplies and managing inventory
- Stayed calm and flexible in busy situations.
- Maintained accuracy in order and service delivery.
- Operating espresso machines and other coffee equipment
- Upheld excellent relationships with regular clients encouraging loyalty and repeat business.
Front of House Waiter
Foley's Restaurant
London, ENG
04.2023 - 06.2023
- Assisted wait staff with table demands and completed tasks efficiently.
- Managed high guest volume, balancing orders and requests.
- Delivered exceptional service, ensuring guest satisfaction and repeat business.
- Handled customer feedback and complaints calmly.
- Maintained a positive and welcoming atmosphere for all guests.
Receptionist
Marriott Hotel
London, ENG
12.2019 - 12.2019
- Delivered exceptional customer service, ensuring smooth check-ins/outs and guest satisfaction.
- Handled guest inquiries and provided information on amenities and local attractions.
- Processed payments accurately, ensuring efficient billing and financial transactions.
- Resolved guest complaints promptly, maintaining a positive atmosphere.
- Upsold hotel services, contributing to increased revenue.
Education
Airline And Air Transport Management
University of West London
London, ENG 09.2024 -
BTEC Level 3 National Diploma - Travel And Tourism
St Charles Catholic Sixthform College
London, ENG 09.2021 - 07.2024
Skills
- Customer experience
- Cash-handling expertise
- Complaint handling
- Excellent communication
- POS system operation
- Guest relations expertise
- Active listening
- Positive attitude
- Cash handling
- Composure under pressure
- Team Work
- Working under pressure
- Multitasking
- IT Skills
Languages
English
Proficient (C2)
Kurdish
Native
Spanish
Elementary (A2)
Timeline
Airline And Air Transport Management
University of West London
09.2024 -
Front of House Team Member
Dum Dum Donutterie
09.2023 - 08.2024
Front of House Waiter
Foley's Restaurant
04.2023 - 06.2023
BTEC Level 3 National Diploma - Travel And Tourism
St Charles Catholic Sixthform College
09.2021 - 07.2024
Receptionist
Marriott Hotel
12.2019 - 12.2019
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