ABDULLAH AHMED
Birmingham
Summary
Dedicated professional with a strong background in customer service and relationship building, administrative support, and effective communication. Proficient in Microsoft Office Suite, remote communication platforms, and operating systems including Windows 10/11, macOS, and Linux. Demonstrates exceptional problem-solving skills, team collaboration, and process improvement capabilities. Adept at time management and prioritisation with a basic knowledge of IT tools, Committed to enhancing operational efficiency and delivering high-quality support.
Overview
5
5
years of professional experience
Work history
IT Help Desk
Phone Quarter
05.2024 - 03.2025
- Administered user accounts and group policies within Active Directory.
- Diagnosed and resolved connectivity issues, network outage.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Provided support for Microsoft 365 suite, including Teams, and OneDrive.
- Utilised remote desktop tools to efficiently resolve software and configuration issues.
- Logged and tracked incidents using ServiceNow ticketing system, ensuring timely resolution and escalation where necessary.
- Maintained IT asset inventory and documentation.
Production Operative
Jaguar Land Rover
Solihull, Birmingham
08.2023 - 04.2024
- Operated on the vehicle assembly line, ensuring components were fitted accurately and efficiently.
- Conducted visual and functional quality assessments in line with JLR standards.
- Identified and reported faults or inconsistencies for immediate resolution.
- Collaborated with team leaders and quality engineers to maintain smooth production flow.
- Followed all health and safety guidelines and contributed to a safe working environment.
- Maintained detailed records of inspections and completed all documentation accurately.
- Consistently met or exceeded daily production targets.
- Recognized for attention to detail and reliability in quality inspections.
- Supported new team members through peer training and guidance.
Customer Service Advisor
Teleperformance
09.2022 - 06.2023
- Responded to customer inquiries about UKVI visa and immigration processes, providing clear and accurate information.
- Managed and resolved a wide range of customer issues related to visa applications, immigration status, and document requirements.
- Ensured compliance with UKVI rules and regulations while offering assistance and resolving issues efficiently.
Customer Service Representative
NHS Vaccine Line
05.2020 - 07.2021
- Managed inbound and outbound calls from the public, providing clear and accurate information regarding vaccine appointments, procedures, and safety protocols.
- Collected and organised daily documentation, ensuring all relevant information was submitted accurately and in compliance with NHS guidelines.
- Assisted with data input and updates in a fast-paced environment, maintaining a high level of attention to detail and ensuring accurate patient records.
Education
OCR Level 3 Diploma - Health & Social Care
First Academy
5 GCSEs - Mathematics & English
Broadway Academy
Skills
- Customer Service & Relationship Building
- Administrative Support & Coordination
- Problem Solving & Troubleshooting
- Effective Communication & Documentation
- Microsoft Office
- Time Management & Prioritisation
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Basic knowledge of IT tools and troubleshooting
- Remote Communication Platforms (eg, Teams, Zoom)
- Team Collaboration & Support
- Process Improvement & Efficiency
- Operating Systems Windows 10/11, macOS, Linux
Languages
English
Somali
Timeline
IT Help Desk
Phone Quarter
05.2024 - 03.2025
Production Operative
Jaguar Land Rover
08.2023 - 04.2024
Customer Service Advisor
Teleperformance
09.2022 - 06.2023
Customer Service Representative
NHS Vaccine Line
05.2020 - 07.2021
5 GCSEs - Mathematics & English
Broadway Academy
OCR Level 3 Diploma - Health & Social Care
First Academy