Summary
Overview
Work history
Education
Skills
Languages
Timeline
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ABDULLAH AHMED

Birmingham

Summary

Dedicated professional with a strong background in customer service and relationship building, administrative support, and effective communication. Proficient in Microsoft Office Suite, remote communication platforms, and operating systems including Windows 10/11, macOS, and Linux. Demonstrates exceptional problem-solving skills, team collaboration, and process improvement capabilities. Adept at time management and prioritisation with a basic knowledge of IT tools, Committed to enhancing operational efficiency and delivering high-quality support.

Overview

5
5
years of professional experience

Work history

IT Help Desk

Phone Quarter
05.2024 - 03.2025
  • Administered user accounts and group policies within Active Directory.
  • Diagnosed and resolved connectivity issues, network outage.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Provided support for Microsoft 365 suite, including Teams, and OneDrive.
  • Utilised remote desktop tools to efficiently resolve software and configuration issues.
  • Logged and tracked incidents using ServiceNow ticketing system, ensuring timely resolution and escalation where necessary.
  • Maintained IT asset inventory and documentation.

Production Operative

Jaguar Land Rover
Solihull, Birmingham
08.2023 - 04.2024
  • Operated on the vehicle assembly line, ensuring components were fitted accurately and efficiently.
  • Conducted visual and functional quality assessments in line with JLR standards.
  • Identified and reported faults or inconsistencies for immediate resolution.
  • Collaborated with team leaders and quality engineers to maintain smooth production flow.
  • Followed all health and safety guidelines and contributed to a safe working environment.
  • Maintained detailed records of inspections and completed all documentation accurately.
  • Consistently met or exceeded daily production targets.
  • Recognized for attention to detail and reliability in quality inspections.
  • Supported new team members through peer training and guidance.

Customer Service Advisor

Teleperformance
09.2022 - 06.2023
  • Responded to customer inquiries about UKVI visa and immigration processes, providing clear and accurate information.
  • Managed and resolved a wide range of customer issues related to visa applications, immigration status, and document requirements.
  • Ensured compliance with UKVI rules and regulations while offering assistance and resolving issues efficiently.

Customer Service Representative

NHS Vaccine Line
05.2020 - 07.2021
  • Managed inbound and outbound calls from the public, providing clear and accurate information regarding vaccine appointments, procedures, and safety protocols.
  • Collected and organised daily documentation, ensuring all relevant information was submitted accurately and in compliance with NHS guidelines.
  • Assisted with data input and updates in a fast-paced environment, maintaining a high level of attention to detail and ensuring accurate patient records.

Education

OCR Level 3 Diploma - Health & Social Care

First Academy

5 GCSEs - Mathematics & English

Broadway Academy

Skills

  • Customer Service & Relationship Building
  • Administrative Support & Coordination
  • Problem Solving & Troubleshooting
  • Effective Communication & Documentation
  • Microsoft Office
  • Time Management & Prioritisation
  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Basic knowledge of IT tools and troubleshooting
  • Remote Communication Platforms (eg, Teams, Zoom)
  • Team Collaboration & Support
  • Process Improvement & Efficiency
  • Operating Systems Windows 10/11, macOS, Linux

Languages

English
Somali

Timeline

IT Help Desk

Phone Quarter
05.2024 - 03.2025

Production Operative

Jaguar Land Rover
08.2023 - 04.2024

Customer Service Advisor

Teleperformance
09.2022 - 06.2023

Customer Service Representative

NHS Vaccine Line
05.2020 - 07.2021

5 GCSEs - Mathematics & English

Broadway Academy

OCR Level 3 Diploma - Health & Social Care

First Academy
ABDULLAH AHMED