Summary
Overview
Work history
Education
Skills
Languages
Personal Information
Timeline
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Abdulkadir Acar

Hope,County of Flintshire

Summary

I am calm, confident and professional. From a young age I started gaining experience in the real world, that would take me to a number of years worth of valuable growth in customer service and sales jobs in the telecoms sector. I am honest, upfront and I like to get things done. One of my main strengths in my adoptability to change or new things, I quickly learn the fundamentals to success in my new role and hit the ground running well before others. I am proud of what I have achieved so far and wanted to continue to develop myself, put my skills, knowledge and experience to good use in a new valuable role in a company I respect.

Overview

7
7
years of professional experience

Work history

Customer service representative

Ash Waste
Wrexham, Wrexham
11.2023 - Current
  • Offered current, accurate advice on optional solutions for concerns.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
  • Obtained feedback from customers to improve service experience.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Employed active listening and product expertise to successfully resolve inbound queries.
  • Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
  • Maintained excellent client satisfaction by providing in-depth support.

Recontract Advisor

O2 Telefonica
Runcorn, Cheshire
05.2023 - 08.2023
  • Maximised customer retention through upselling and cross-selling.
  • Maintained product and service knowledge for reliable customer guidance.
  • Exceeded sales and retention targets through personal and team accountability.
  • Negotiated tactically to achieve positive client and business outcomes.
  • Researched and applied proven marketing techniques to drive sales.
  • Identified customer issues and provided mutually-beneficial solutions.
  • Handled calls promptly and professionally using proven telesales skills.
  • Recorded customer outcomes in CRM systems for monitoring and reference.

Customer Service Advisor

British Telecommunications Plc
Warrington
11.2021 - 12.2022
  • Handling enquiries (by telephone or email)
  • Taking payments or issuing refunds
  • Inputting data
  • Solving problems
  • Performing administrative duties
  • Making referrals to other members of the team
  • Making sales
  • Providing information about a product or service
  • Arranging services for customers
  • Reaching and trying to exceed sales targets set by the company
  • Responding to queries via e-mail and telephone
  • Using excellent listening and empathy skills understanding the needs of each customer
  • Excellent attitude and customer service to all customers
  • Negotiating the best possible sale for the company while keeping customer satisfaction high.

Sales Executive

Vodafone
Manchester
03.2018 - 06.2020
  • Handling enquiries (by telephone or email)
  • Taking payments or issuing refunds
  • Inputting data
  • Solving problems
  • Performing administrative duties
  • Making referrals to other members of the team
  • Making sales
  • Providing information about a product or service
  • Arranging services for customers
  • Reaching and trying to exceed sales targets set by the company
  • Responding to queries via e-mail and telephone
  • Using excellent listening and empathy skills understanding the needs of each customer
  • Excellent attitude and customer service to all customers
  • Negotiating the best possible sale for the company while keeping customer satisfaction high.

Cashier

Shell
Wrexham
12.2016 - 03.2018
  • Serving customers in a friendly, efficient, timely and professional manner
  • Operating tills
  • Filling up stock
  • Making sure the sales floor/shop is presentable at all times
  • Customer service advisor and cashier, helping customers with their purchases, helping stock up the shop and also helping keep the working environment clean.

Education

GCSE -

Elfed High School/ Coleg Cambria

Skills

  • Complaint Handling
  • Customer Relations
  • Helping And Advising Customers
  • Handling Enquiries
  • Telephone Skills
  • Adaptability
  • Ability To Work Under Pressure
  • Calm
  • Committed
  • Driven
  • Negotiation
  • Upselling
  • Management
  • Coaching
  • Dependable

Languages

Turkish

Personal Information

Hobbies: Boxing, Chess, Cinema, Formula 1, Martial arts, Fundraising, DIY, Motorsport, Museums, Politics

Timeline

Customer service representative

Ash Waste
11.2023 - Current

Recontract Advisor

O2 Telefonica
05.2023 - 08.2023

Customer Service Advisor

British Telecommunications Plc
11.2021 - 12.2022

Sales Executive

Vodafone
03.2018 - 06.2020

Cashier

Shell
12.2016 - 03.2018

GCSE -

Elfed High School/ Coleg Cambria

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