Abdulhamid Said
Birmingham
Summary
Professional in administrative operations with focus on optimising organisational efficiency. Adaptable professional with strong aptitude for administrative tasks and organisational skills. Proficient in managing schedules and coordinating communications. Possess a unique skill set in streamlining processes, managing tasks and implementing systems to improve productivity and performance. Committed to providing top-tier administrative support and fostering positive relationships across all levels of business. Diligent Admin Officer with extensive experience in administrative support, enabling smooth-running, high-functioning [Industry] teams. Handling [Task] and [Task] with positivity and enthusiasm for high levels of customer satisfaction.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work history
Administrative officer
Salinity Solutions
Birmingham
12.2024 - Current
- Responded promptly to emails, letters and phone calls; facilitated seamless external communication.
- Improved file management system through systematic categorisation and labelling practices.
- Ensured prompt resolution of employee issues with keen attention to detail and empathetic listening skills; fostered a positive working environment.
- Handled confidential documents with utmost care; ensured data security at all times.
- Provided excellent customer service for improved client satisfaction.
- Managed incoming calls for efficient handling of enquiries and complaints.
- Used Microsoft Office Suite proficiently for smooth workflow management and document creation.
- Organised monthly reports to maintain record accuracy.
Administrator
Youth of Today
04.2024 - 12.2024
- Manage charity inbox concerning financial correspondence either ensuring it was relayed to the correct person or responding directly to donors with the correct information using formal etiquette
- Answer tickets that were sent in through the website to help with customer service queries
- Have great phone and office etiquette to communicate well with customers and colleagues
Administrator
OCS Security
01.2023 - 03.2024
- SIA licensed Rules, regulation and compliance, law company policies
- Lead a staff briefing of my team of 5, ensuring they are equipped to manage up to 2000 delegates at major events and speaking to them all individually as necessary at the beginning of every shift
- Demonstrate the role to new starters and use scenarios to keep my team up to date with the latest regulations, good practice, company policies and legislation
- Dynamically respond to any reported incidents throughout the day through radio and complete Health and Safety Audits twice daily following venue inspections of the venue inspections to a high level of accuracy
- Act swiftly to record serious incidents impartially and factually, with strict time frames for reporting, whilst handling sensitive information with discretion
- Proactively engage with my team to check in on their welfare and address any issues which arise from their shift, promoting non-discriminatory environment
- Address employee concerns and conflicts, escalating complex issues from events to senior event managers as needed
Education
BA (Hons) -
Sociology and Criminology
01.2020 - 01.2023
A-Levels - English literature, Sociology, Religious studies
St Albans Sixth Form Academy
01.2018 - 01.2020
GCSE’s - 5 A-C including English, Mathematics and Science
Turves Green Boys School
01.2017 - 01.2018
Skills
- Organisational skills
- Time management skills
- Attention to detail
- Accuracy in record-keeping
- Confidentiality
- Decision making
- Problem solving
- De-escalation
- Communication techniques
- Health and safety awareness
- Microsoft Office proficiency
- Setting priorities
- Basic bookkeeping
- Knowledge of gdpr
Custom
Available upon request
Languages
Arabic
Intermediate
somali
Proficient (C2)
References
References available upon request.
Timeline
Administrative officer
Salinity Solutions
12.2024 - Current
Administrator
Youth of Today
04.2024 - 12.2024
Administrator
OCS Security
01.2023 - 03.2024
BA (Hons) -
Sociology and Criminology
01.2020 - 01.2023
A-Levels - English literature, Sociology, Religious studies
St Albans Sixth Form Academy
01.2018 - 01.2020
GCSE’s - 5 A-C including English, Mathematics and Science
Turves Green Boys School
01.2017 - 01.2018
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