Abdul Haadi Bhombal
London,United Kingdom
Summary
Dynamic professional with a strong background in leadership, teamwork, and B2B sales. Proven expertise in customer service and problem-solving, complemented by exceptional team communication and operations management skills. Adept at driving business growth through strategic initiatives and effective team collaboration. Committed to leveraging skills to achieve organisational goals and enhance operational efficiency.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Team Leader / Supervisor
United Fitness Brands (TriYoga)
London, United Kingdom
01.2024 - Current
- Developed diligent staff training and mentorship programmes, incentivising accomplished new starters to contribute to positive team results.
- Developed employee rosters to ensure fair distribution of work hours and responsibilities.
- Identified operational problems and proposed solutions to management, improving service efficiency.
- Delegated tasks effectively, maximising individual strengths within the team.
- Monitored inventory levels regularly, ensuring adequate stock availability at all times.
- Represented organisations at seminars, conferences and business events.
- Improved customer satisfaction rates by promptly addressing and resolving concerns.
- Assisted management in strategic planning sessions, contributing valuable input towards company objectives.
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
- Successfully led high-volume teams to achieve KPI targets and other department metrics.
- Provided training for new staff members, improving their job performance.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Professionally handled difficult customer complaints and objections to maintain high customer service standards.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Organised financial and operational data to help with yearly budgeting and planning.
- Liaised with regulatory bodies to ensure compliance at all times.
- Trained staff and contractors on occupational and environmental health compliance.
FRONT DESK SALES TEAM MEMBER
Coach Gyms
Leeds, United Kingdom
06.2023 - 01.2024
- Provided detailed information about membership benefits, pricing, and promotional offers.
- Utilised persuasive selling techniques to encourage membership sign-ups.
- Maintained accurate records of leads and sales activities in the CRM system.
- Attended regular sales meetings and training sessions to improve sales techniques and product knowledge.
- Manage personal KPIs to achieve revenue targets.
- Implement Virtuagym SaaS platform to optimise gym operations, enhance member engagement, and streamline administrative tasks
SALES MANAGER
Iron Addict Fitness Club
Mumbai, India
09.2021 - 08.2022
- Supervised and coordinated activities of staff engaged in planning, selling, and instructing fitness plans for clients.
- Developed sales strategies and coached staff on selling tactics to maintain a high percentage of membership enrolments.
- Prepared contract forms, obtained signatures, collected deposits and issued membership cards to members accepting plans.
- Demonstrated operation, explained equipment's purpose, and instructed members in their use.
Education
MSc - SPORT BUSINESS MANAGEMENT
Leeds Beckett University
Leeds 09.2022 - 11.2023
BACHELOR OF MANAGEMENT STUDIES -
Vidyalankar School of Information Technology
Mumbai 06.2016 - 10.2019
Skills
- Leadership
- Operations Management
- Teamwork
- Problem-Solving
- B2B Sales
- Customer Service
- Team Communication
Volunteering Experience
- Volunteer Football Coach, for underprivileged school kids
- Student & Global Ambassador
Timeline
Team Leader / Supervisor
United Fitness Brands (TriYoga)
01.2024 - Current
FRONT DESK SALES TEAM MEMBER
Coach Gyms
06.2023 - 01.2024
MSc - SPORT BUSINESS MANAGEMENT
Leeds Beckett University
09.2022 - 11.2023
SALES MANAGER
Iron Addict Fitness Club
09.2021 - 08.2022
BACHELOR OF MANAGEMENT STUDIES -
Vidyalankar School of Information Technology
06.2016 - 10.2019
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