Zabi Ullah
Gujrat
Summary
A seasoned professional with a proven track record in the culinary and hospitality industry. Starting as a Chef at Delight Food Café, I demonstrated a commitment to excellence in food preparation and service quality, which led to my promotion to Café Manager. In my managerial role, I successfully streamlined operations, optimized staff performance, and enhanced customer satisfaction, ensuring a seamless dining experience. Skilled in leadership, team collaboration, and problem-solving, I am passionate about driving operational efficiency and exceeding business objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager
Delight Food Cafe
Gujrat
11.2022 - 09.2024
- Deciding on meal, and beverage quality
- Managing supply purchases and account preparations
- Ensuring food and service quality, cleanliness, and hygiene standards
- Planning food prep, and coordinating waiting staff
- Managed over 50 customer calls per day
- Monitoring supply usage to prevent wastage and stay within budget
- Assessing staffing and material needs
- Managed team dynamics by implementing conflict resolution strategies
- Developed accurate sales forecasts for improved strategic planning
- Facilitated staff training, resulting in better customer service
- Boosted department efficiency by streamlining operational processes
- Coordinated across departments for seamless service delivery.
Cheff
Delight Food Cafe
Gujrat
08.2022 - 11.2024
- Improved customer satisfaction by creating innovative and appetising menu items
- Streamlined kitchen operations for enhanced efficiency
- Enhanced team productivity with effective delegation of tasks
- Reduced food waste to improve profitability.
- Increased sales by 10%
Sales representative
Unilever
Pakistan
06.2020 - 06.2022
- Fostered strong customer relationships through exceptional service
- Pioneered innovative sales strategies for increased market penetration
- Enhanced brand visibility by participating in trade shows and conferences
- Developed comprehensive knowledge of product offerings to facilitate customer decisions
- Collaborated with marketing department for effective promotional campaigns.
Safety trainee
Descon Lahore Manufacturing Works
Lahore
05.2017 - 12.2017
- Worked safely and responsibly throughout [Task] to ensure continued compliance with NICEIC and HSE guidelines
- Notified line manager of potential HSE issues and assisted with corrective actions
- Ensured impeccable housekeeping and hygiene standards to constantly meet HSE guidelines
- Planned and monitored internal and external audits of company HSE systems, implementing necessary improvements.
Education
Some College (No Degree) - Science
BISE Gujranwala
Lahore 01.2015 -
Some College (No Degree) - Science
BISE Gujranwala
Lahore 01.2012 -
Skills
- Efficient and well-behaved person with good communication skills
- Extremely hardworking, self-motivated, and able to work independently in a team environment
- Maintain excellent interpersonal relations with colleagues, and be ready to help them
- Operating System Windows XP, 2003, 7, 8, 9, 10
- MS Office (Word, Excel, PowerPoint)
- Internet, emailing
- Document Composing
- Sales forecasting
- Customer relationship management
Certification
- IOSH Managing Safely
- Safety Inspector certifications from Descon Technical Institute
Custom
- IOSH Managing Safely
- Safety Inspector Three Months Course from Descon Technical Institute
Personal Information
Nationality: Pakistani
Timeline
Manager
Delight Food Cafe
11.2022 - 09.2024
Cheff
Delight Food Cafe
08.2022 - 11.2024
Sales representative
Unilever
06.2020 - 06.2022
Safety trainee
Descon Lahore Manufacturing Works
05.2017 - 12.2017
Some College (No Degree) - Science
BISE Gujranwala
01.2015 -
Some College (No Degree) - Science
BISE Gujranwala
01.2012 -
- IOSH Managing Safely
- Safety Inspector certifications from Descon Technical Institute
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