Summary
Overview
Work History
Education
Skills
Languages
Custom
Affiliations
Certification
Timeline
Generic
Abdul Aziz Bin Abdullah Bamatraf

Abdul Aziz Bin Abdullah Bamatraf

LEYTON

Summary

Accomplished professional with expertise in strategic thinking and planning, marketing research and analysis, and quality control implementation. Demonstrates exceptional leadership proficiency, technical proficiency, and data analysis capability. Adept in compliance awareness, retail operations understanding, communication excellence, IT proficiency, customer service, and team leadership. Committed to driving organisational success through strategic planning and problem-solving.

Overview

13
13
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work History

Receptionist

Ibis Hotel
London, City of London
09.2024 - 03.2025
  • Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
  • Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
  • Coordinated office supplies orders to keep necessary materials available at all times.
  • Maintained accurate logs of visitor entries for security purposes.
  • Enhanced customer satisfaction by efficiently managing all front desk enquiries.

Assistant Manager

United Colors of Benetton
01.2020 - 01.2024
  • Minimised inventory loss for improved profit margins.
  • Implemented promotional strategies for increased footfall during holiday seasons.
  • Handled customer complaints effectively, restoring trust in our brand.
  • Delegated tasks to team members efficiently improving overall productivity.
  • Created a positive work environment, resulting in higher employee morale.
  • Handled stock control duties diligently preventing overstocking or shortages.
  • Provided support to manager during audits, ensuring accurate reports.
  • Provided excellent customer service leading to repeat business and customer loyalty.

Customer Relationship Officer (CRO)

Tommy Hilfiger
01.2018 - 01.2020
  • Served as primary point of contact for key accounts providing timely assistance.
  • Utilised CRM tools for effective management of customer interactions.
  • Fostered positive working environment within the team, encouraging open communication and collaboration amongst colleagues.
  • Maintained up-to-date knowledge on company policies, procedures and offerings for accurate information dissemination to customers.
  • Delivered outstanding customer service, resulting in increased brand advocacy.

Receptionist

Lemontree Hotels
Hyderabad
01.2012 - 01.2014
  • Provided valuable support during busy periods, contributing to successful operation under high pressure.
  • Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
  • Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
  • Maintained accurate logs of visitor entries for security purposes.
  • Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
  • Utilised multi-line telephone system to manage incoming calls effectively.

Education

High School - HIGH SCHOOL

ZPP High School
INDIA
01.2008 - 01.2009

Intermediate - undefined

Board of Secondary Intermediate
01.2009 - 01.2011

Degree - undefined

Telangana University
01.2014 - 01.2017

Skills


  • Strategic thinking and planning
  • Marketing researcher and analyst
  • Problem Solving
  • Communication and Presentation
  • Quality control implementation
  • Leadership proficiency
  • Technical proficiency
  • Data analysis capability
  • Compliance awareness
  • Retail operations understanding
  • Communication excellence
  • IT Proficiency
  • Customer Service
  • Team Leadership
  • Strategic planning

Languages

English
Urdu
Hindi
Telugu

Custom

Comprehensive Marketing Plan, Conducted market research, analyzed competitors, identified target markets, developed a unique selling proposition, and created strategies for product positioning, pricing, distribution, and promotion. Startup Business Plan, Identified business opportunities, developed a value proposition, conducted market analysis, created financial projections, and outlined strategies for operations, marketing, and growth. Analysis of Emerging Technologies in the IT Industry, Researched and evaluated the potential impact of emerging technologies (e.g., artificial intelligence, blockchain, Internet of Things) in the Finance industry and developed recommendations for how businesses could adapt and leverage these technologies. Human Resource Strategy for Growth, Analyzed the current workforce, identified future talent needs, created strategies for attracting and retaining top talent, developed training and development programs, and designed compensation and benefits plans. Sustainability Audit and CSR Plan, Evaluated organization's environmental and social impact, identified areas for improvement, and created a plan for implementing sustainable practices and corporate social responsibility initiatives.

Affiliations

  • Gaming
  • Reading
  • cooking
  • Movies

Certification

SIA


Timeline

Receptionist

Ibis Hotel
09.2024 - 03.2025

Assistant Manager

United Colors of Benetton
01.2020 - 01.2024

Customer Relationship Officer (CRO)

Tommy Hilfiger
01.2018 - 01.2020

Degree - undefined

Telangana University
01.2014 - 01.2017

Receptionist

Lemontree Hotels
01.2012 - 01.2014

Intermediate - undefined

Board of Secondary Intermediate
01.2009 - 01.2011

High School - HIGH SCHOOL

ZPP High School
01.2008 - 01.2009

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Abdul Aziz Bin Abdullah Bamatraf