Abdulaziz Mohamud SH

• Worked at Hamad international airport as a data entry and data collection and then got promoted as a supervisor .
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

• *Worked during rush hour of World cup and smoothly handled different types of customers requests.
• *Worked on very sophisticated computer system such as Genesys, Hayya service center and HPSM and professionally handled sensitive information of many VIPs and celebrites.
• *Assisted clients requests on calls with 93% Issue Resolution rate and mutlingually handled calls (mandarin, English etc.)

• *Worked during peak periods of pandemic (CoronaVirus19) in quarantine section of Hamad International Airport organized and supervised passengers who are to be quarantined.
• *Worked in very fast paced environment with multinational experienced officers and managers and kept detailed records of customer transactions, protect sensitive customer information.
• *Handled different systems on computers like, zendesk , amadeus, vibe and performed various hotel-quarantine booking and amendments.

* Participated in the performance appraisal program by providing timely and

accurate feedback regarding the performance of a perspective CRA.

* Acquired 500+ corporate patients based on custom research within a month.

* Independently performs CRF review; query generation and resolution against established data review guidelines on Advance or client data management systems.

* Reviews clinical data/information and oversees data correction. Assists study managers in providing interim and final reports and presentations.