Abdulaziz Bin Baz
Riyadh,Riyadh Region
Summary
Results-driven Sales Manager with talent for building high-performance teams and driving revenue growth. Expert in creating and executing strategic sales plans, leading to increased market share and improved customer satisfaction. Known for fostering long-term client relationships and delivering on business objectives.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Sales manager (pre-opening)
Hilton Riyadh Olaya
Riyadh, Saudi Arabia
09.2024 - Current
- Streamlined sales processes to enhance team productivity.
- Enhanced market penetration with effective territory management.
- Improved bottom-line results with meticulous budget control.
- Implemented training programmes, improving team performance levels.
Sales Manager
Rosh Rayhaan by Rotana Hotel
Riyadh, Riyadh Region
08.2023 - 09.2024
- Proficient in managing RFP processes, ensuring timely and accurate submissions to secure new business opportunities.
- Dynamic Sales Manager with 2+ years of experience leading high-performance teams in achieving revenue goals.
- Skilled in strategic planning, client relationship management, and implementing effective sales strategies.
Sales Executive
Centro Salama By Rotana
Jeddah, Saudi Arabia
05.2023 - 08.2023
- Generated new leads and opportunities to maximise revenue.
- Efficiently handled 50 inbound queries each day, sustaining 95% customer satisfaction rate and contributing to 20% rise in positive customer feedback.
- Coordinated sales activities with effective communication between sales teams and clients.
Guest Service Agent
Centro Salama By Rotana
Jeddah, Mecca
02.2022 - 05.2023
- Established reputation as dedicated Guest Service Agent with 2+ years in hospitality industry.
- Performed check-ins, check-outs, and reservations for up to 70 guests daily, ensuring seamless experiences.
Cruise Ambassador
MSC Cruises
Jeddah
11.2021 - 12.2021
- Executed seamless embarkation and disembarkation for 500+ guests, streamlining operations and enhancing overall guest experience, which led to 95% positive feedback rate.
- Coordinated daily activities and special events, fostering vibrant and enjoyable atmosphere.
Receptionist
Guest House Hotel
Jeddah, Mecca Region
02.2021 - 07.2021
- Welcomed and greeted over 200 guests per week, ensuring positive first impression.
- Managed check-in/check-out procedures for average of 50 guests daily.
- Coordinated over 100 weekly reservations, cancellations, and room assignments, ensuring optimal room utilization and enhancing guest satisfaction, contributing to 15% increase in overall occupancy rates.
Education
Bachelor of Science - Travel & Tourism Management
King Abdulaziz University
Jeddah, Mecca Region 01.2018 - 06.2023
Skills
- Hotel Opera System
- Word and Power Point and excel
- Leadership skills
- Customer Service
- Sales techniques
- Relationship Management
- Business development
- Account management
- Business planning
- Key account management
- Market intelligence
- Strategies and goals
- Sales office management
- RFP correspondence
- Marketing strategy
- Market and competitive analysis
training courses
- Marketing of tourist destinations
- Development of leadership and supervisory skills
- Public Relations and Protocol (Protocol)
- Development of leadership and mentoring skills
- The role of the tourist organizer and promoter in enriching the visitor's experience
- Marketing of tourist destinations
- Transport drivers rehabilitation program
- How to start your tourism project
- Tourism industry
- Saudi hospitality
Certification
- Executive Development for Tourism & Hospitality, Year (2023), Dale Carnegie & Ministry of Tourism, London.
- Concierge Course, Year (2022), Ministry of Tourism, Jeddah & Riyadh.
- Hospitality Program, Year (2022), ESSEC Business School & Ministry of Tourism, Paris.
- MSC Cruise Ambassador, Year (2021), MSC Malta Seafarers Company Limited, Jeddah,
Yanbu, King Abdullah City, Amman Jordan.
Timeline
Sales manager (pre-opening)
Hilton Riyadh Olaya
09.2024 - Current
Sales Manager
Rosh Rayhaan by Rotana Hotel
08.2023 - 09.2024
Sales Executive
Centro Salama By Rotana
05.2023 - 08.2023
Guest Service Agent
Centro Salama By Rotana
02.2022 - 05.2023
Cruise Ambassador
MSC Cruises
11.2021 - 12.2021
Receptionist
Guest House Hotel
02.2021 - 07.2021
Bachelor of Science - Travel & Tourism Management
King Abdulaziz University
01.2018 - 06.2023
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