ABDULATEEF DAMILOLA ADENEYE
Bradford
Summary
Highly motivated professional focused on providing support in diverse settings. Capable of delivering person-centered care and support, with unique skills in managing challenging behaviours and promoting dignity and independence, combined with solid foundation in customer service. confident in forging strong relationships with client and multidisciplinary teams, ensuring quality care outcomes.
Overview
12
12
years of professional experience
15
15
years of post-secondary education
Work history
Care Assistant
Claremount House Care Home
Halifax, England
08.2023 - 06.2025
- Assisted in all aspects of personal care, retaining comfort and dignity while Encouraging independence among clients.
- Followed strict dietary plans tailored for each patient's health condition resulting in improved overall health status of residents.
- Aid in mobility exercises which resulted in improved physical strength among elderly residents.
- Monitor service user vital signs by undertaking temperature, pulse, respiration and weight and contributes to record keeping, liaising with professional staff in carrying out care plans
- Organised recreational activities for improved social interaction amongst residents.
- Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
- Ensured safe environment by maintaining orderliness and cleanliness in the facility.
- Engage service users with daily activities such as as letter writing, paying bills, undertake light duties
- Document reports on daily observations accurately, helping in keeping track of every resident's progress over time.
- Adhered strictly to professional standards, regulations and policies at all times while executing duties.
Support Worker
SKA Group (Care & Support)
Leeds, England
04.2023 - 06.2025
- Assist individuals in engaging in preferred social activities and community services, effectively handle their finances and medication, provide aid with household chores, and offer dignified support with personal hygiene, care, and healthcare needs.
- Provide emotional support and promote mental stimulation through conversation, reading and games resulting in enhanced cognitive function while fostering a safe and trusting environment for clients.
- Observed, monitor and documents residents physical, behavior, progress and emotional well-being, and promptly report any changes for their health and wellbeing.
- Establish suitable connections with the individuals under our care and uphold professional boundaries in our endeavors.
- Working with other health and social care professionals to provide holistic care.
- Provided companionship during outings contributing to an active social life for clients.
- Continuously promoted best practices in health, safety and security to safeguard service user welfare.
- Delivered exceptional care and support to residence.
Customer Care Representative
KC GAMING NETWORK (BET 9JA)
01.2019 - 01.2022
- Identify, assess customer's needs, and handle customers complaints and queries
- Provide appropriate solutions and alternatives within the time limits and follow up ensure resolutions
- Enhanced customer satisfaction by addressing and resolving complaints swiftly.
- Maintained detailed records of all interactions, comments, complaints, and actions taken for future reference and obtaining feedback from customers to improve service.
- Escalate customer complaints or queries to other departments and follow up.
- Prioritised tasks to meet and exceed company objectives and goals.
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
Ticketing and Reservation Officer
Flight Solutions Travels and Tours
Lagos
07.2013 - 12.2013
- Assisted customers with flight schedules, provided accurate information.
- Managed ticketing and reservation duties, ensuring smooth operations.
- Streamlined processes for enhanced customer satisfaction.
- Liaised closely with airlines for latest flight updates, ensuring current information at all times.
- Improved booking system efficiency through regular database management.
- Maintained professionalism whilst dealing with clients' inquiries.
- Acted as first point of contact for customers to resolve potential issues with reservations.
- Completed bookings and reservation amendments using hospitality property management software.
Education
MSC - Project Planning and Management
University Of Bradford
01.2022 - 01.2023
BSc (Hons) - Political Science
Lagos state university
01.2010 - 01.2014
West African Examination Council Certificate - undefined
Government college
01.2004 - 01.2014
Skills
- Proficient with Microsoft Office Tools
- Mobility assistance proficiency
- Patient safety training
- Elderly support expertise
- Manual handling certification
Custom
Available on request
Timeline
Care Assistant
Claremount House Care Home
08.2023 - 06.2025
Support Worker
SKA Group (Care & Support)
04.2023 - 06.2025
MSC - Project Planning and Management
University Of Bradford
01.2022 - 01.2023
Customer Care Representative
KC GAMING NETWORK (BET 9JA)
01.2019 - 01.2022
Ticketing and Reservation Officer
Flight Solutions Travels and Tours
07.2013 - 12.2013
BSc (Hons) - Political Science
Lagos state university
01.2010 - 01.2014
West African Examination Council Certificate - undefined
Government college
01.2004 - 01.2014
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