ABDUL AQIFH SHEIKH

Business Telephone Banking:

• Executed verification processes, including manual checks and telephone security adjustments.
• Assisted customers with daily banking activities, such as bill payments and international transfers.
• Updated customer and business information, including mobile numbers and email addresses.
• Utilised sales skills and product knowledge to recommend additional banking services.
• Performed branch servicing duties, including account openings and closings.
• Resolved customer inquiries, escalating issues to relevant teams when necessary.
• Connected clients with appropriate teams to support their financial objectives.
• Supported customers with online and mobile banking queries across digital platforms.
• Resolved customer queries by utilising in-depth product knowledge.
• Assisted colleagues during busy periods, fostering team spirit and collaboration.
• Utilised CRM system proficiently to record customer interactions accurately.
• Streamlined communication channels for improved customer experience.
• Consistently met set targets without compromising quality of service.
• Implemented feedback from customers to improve service delivery standards.
• Built rapport with customers on phone by using positive language and actively listening to customers concerns
• Multitasked omnichannel process through BMM, Echamp's, and Ecare to swiftly navigate complex customer issues.
• Adhered strictly to policies and procedures for continued company compliance.
• Answered customer telephone calls promptly and improved on-hold wait times.

• Regularly Maintaining and updating inventory reports if any missing or extra stock is reported.
• Working closely with operation department to make sure all the orders are fulfilled on CPT time as expected.
• Input data regarding stock into a Warehouse management software - REFLEX.
• Empty location check to verify the locations are physically empty.
• Consolidation task to create more space in warehouse.
• Checking for damage or missing items then sorting stock for storage in the warehouse.
• Carry out cycle count on daily basis to maintain the accuracy of stocks.
• Keep areas of work clean and tidy to ensure operational efficiency.
• Trained on Reach Truck and Man up.
• Trained & Certified as First Aid at Work from British Red Cross.
• Trained as Health & Safety Champion to maintain safe working environment.

• Trained on Repair and Full Function process of Apple iPhone in ROR
• Good knowledge of replacing Apple iPhone parts such as Display, Battery, Camera, Taptic Engine, Speaker for all Models.
• Capable of following instructions, reading diagrams, and carrying out tasks
• Exceptional knowledge of Apple I phones operating systems and features
• Good in Full Function process which includes testing of all cameras, Sensors, software, replaceable parts.
• Continual improvement in achieving the department's targets
• Ensuring optimal cleanliness and tidiness of the workstation at all times
• Reporting health and safety hazards to Team Leader
• Having knowledge of various processes (Updates, Clean & pack, Barton) Supported other departments like RMA, Receiving, Repair, H3G, Outbound, Trading.
• Discussing new ideas with Team leaders to make the process easier and efficient.

• Executed daily duties with accuracy and efficiency.
• Acquired and applied new skills to enhance productivity.
• Delivered tasks consistently within tight deadlines.
• Supported team by demonstrating respect and willingness to help.
• Cleaned work areas and equipment to maintain faultless hygiene standards.
• Increased customer satisfaction by resolving issues.

• Directed comprehensive human resources functions, including recruitment, training, and employee engagement.
• Executed administrative responsibilities, maintaining organised information files and paperwork.
• Ensured punctual staff attendance while upholding professional conduct in the workplace.
• Facilitated communications with clients and third-party vendors to enhance collaboration.
• Managed visitor interactions, providing guidance as needed for efficient navigation.
• Oversaw contractor activities for office improvements, ensuring quality delivery of services.
• Maintained sufficient inventory of office supplies and tracked usage effectively.
• Coordinated all aspects of meetings while managing access to the managing director's office.
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• Providing secretarial support to Managing Director for operation of daily office work & arranging meeting with clients as well as internal office meeting.
• Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
• Schedule and coordinate meetings, appointments, events and other similar activities for senior level management, which also includes travel and lodging arrangements.
• Coordination of personnel's miscellaneous items
• Maintaining daily attendance of all staff
• Following instructions of CEO & performing tasks as instructed
• Handling Petty Cash
• Handling Bank Transaction
• Keeping Office Stationeries Records
• Courier management (inward & outward).
• Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Co-ordinate with various Sales department as and when required
• Entering product details in CRM software & placing order.
• Maintaining filing of personnel documentation
• Taking Dictation & Drafting Mail & letter as instructed by CEO
• Handling CEO Personal bank transaction

• Providing secretarial support to F&B manager for operation of encoding report, correspondence, document handling, and schedule & arranging meeting.
• Compile data, compute fees and charges, and prepare invoices for billing purposes
• Coordinating with salesman & driver
• Liaising with clients, suppliers and Marketing staff.
• Taking inventory of the stock
• Collecting cheque from customer
• Sending daily sales report to the Manager
• Duties include computing costs and calculating rates for goods, services, and shipment of goods
• Posting data and keeping other relevant record
• Verify accuracy of billing data and revise any errors
• Prepare itemized statements, bills, or invoices and record amounts due for items purchased or services rendered.
• Answer mail or telephone inquiries regarding rates, routing, or procedures.
• Perform bookkeeping work, including posting data or keeping other records concerning costs of goods or services or the shipment of goods.

• Maintaining and developing relationships with existing customers in person and via telephone calls and emails;
• Reviewing sales performance, aiming to meet or exceed targets.
• Representing the company at trade exhibitions, events and demonstrations
• Gathering market and customer information
• Responding to incoming email and phone enquiries
• Working closely with the Sales & Marketing team & Customer Support Executives
• Generate reports of enquirers from the database enquiry system and any other available sources
• Demonstrates automobiles by explaining characteristics, capabilities, and features; taking drives; explaining warranties and services.
• Provides sales management information by completing reports.
• Develops buyers by maintaining rapport with previous customers; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions.
• Giving test driver to the customers
• Ensure the customer understands the vehicle's operating features, warranty and paperwork
• Attends training and sales meetings offered by the dealership and manufacturers
• Perform walk-around with customer and demonstrate features of suitable automobiles
• Approach and assist new customers that enter the dealership store