Summary
Overview
Work history
Education
Skills
Timeline
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ABDULAHI AFOLABI BELLO

Openshaw, Manchester

Summary

Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations. Flexible customer service team member focused resolving customer concerns and enquiries. Skilled at accurately documenting call details, preparing reports and organising documentation. Offers helpful answers and relevant information to retain business.

Overview

13
13
years of professional experience
6
6
years of post-secondary education

Work history

Customer service representative

Ardnock Venture
Ogunstate, Nigria
08.2022 - 12.2023
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Processed inbound customer calls, providing information on service or product upgrades
  • Assisted customers with additional retail services, including alterations, special orders and item loans.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Assisted customers with varying questions using product knowledge and service expertise.

Front desk receptionist

King Celia Hotel and suit
Yaba, Lagos, Nigeria
12.2015 - 02.2018
  • Greeted visitors upon arrival, verifying identity and booking details and issuing visitor passes.
  • Performed administrative support tasks such as data entry, appointment scheduling and phone call screening.
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Demonstrated ability to assist customers, answer inquiries, and provide information with a professional and friendly demeanor.
  • Solved administrative and customer service issues with knowledgeable assistance and friendly support.
  • Screened and verified visitor IDs, maintaining security of personnel and office environment.

Customer care representative

Jumia
Lagos , Nigeria
01.2011 - 11.2015
  • Advised management of customer service trends, creating proactive strategies to maintain best practices.
  • Recorded and processed customer data accurately.
  • Prepared necessary forms to complete transactions.
  • Advised customers on availability, pricing and location of products.
  • Applied conflict management to stressed and concerned customers.
  • Set appointments with field teams to carry out service changes or deliver new products.
  • Recorded information about inquiries and complaints within internal database.
  • Completed transactions to replace or exchange defective items.

Education

HND - Business and Management

Adecom College of Business and Management
Oyo state
09.2020 - 09.2022

National Diploma - Business and Management

Adecom College of Business and Management
Oyo State Nigria
03.2018 - 05.2022

Skills

  • Social media management
  • Credit card processing
  • Transportation solutions
  • Creative problem solving
  • Stock issue resolution
  • Customer service expert

Timeline

Customer service representative

Ardnock Venture
08.2022 - 12.2023

HND - Business and Management

Adecom College of Business and Management
09.2020 - 09.2022

National Diploma - Business and Management

Adecom College of Business and Management
03.2018 - 05.2022

Front desk receptionist

King Celia Hotel and suit
12.2015 - 02.2018

Customer care representative

Jumia
01.2011 - 11.2015

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ABDULAHI AFOLABI BELLO