Summary
Overview
Work history
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Abdulahi Bello

Manchester

Summary

A highly motivated and experienced Customer Service Representative with extensive hands-on experience in providing live chat, phone, and email support. Adept at troubleshooting technical issues and resolving customer inquiries with empathy and professionalism.

Possessing a strong passion for technology and a drive to continually enhance product knowledge, I am excited to bring my skills to the role of Live Chat Support Specialist at Street Group. Known for maintaining calm under pressure, effectively managing multiple tasks, and ensuring customer satisfaction, I am eager to contribute to Street Group’s mission of transforming the property industry.

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work history

Customer Services Representative

Teefa Cleaning and Care Services Ltd
Wokingham
03.2024 - Current
  • Troubleshoot customer issues, logging and escalating complex cases as necessary to appropriate teams.
  • Handled difficult situations tactfully, protecting company's interest whilst meeting customer needs.
  • Use CRM software to track interactions and maintain accurate customer records.
  • Provide efficient support to customers via live chat, phone, and email, ensuring quick resolution of inquiries.
  • Train and mentor new hires, ensuring they follow best practices and company policies.
  • Consistently meet or exceed performance targets, including customer satisfaction and call resolution metrics.
  • Facilitated resolution of issues by liaising between clients and technical teams.

Customer service representative

Ardnock Ventures Ltd
Ogunstate
02.2021 - 12.2023
  • Escalated complex issues to higher support tiers while maintaining positive customer relationships.
  • Addressed customer service inquiries, providing quick and accurate responses to ensure high satisfaction.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Processed high-value payments with meticulous accuracy.
  • Escalated complex issues to higher support tiers while maintaining positive customer relationships.
  • Kept detailed records of customer interactions, tracking feedback and reporting recurring issues for team review.
  • Offered technical support, leading to enhanced user experience.

Customer service representative

Landmark Corporate Realty Ltd
Lagos
09.2015 - 07.2018
  • Collaborated with sales team to maximise product visibility and sales.
  • Recorded information about inquiries and complaints within internal database.
  • Completed transactions to replace or exchange defective items.
  • Responded to customer queries via live chat, providing timely solutions and ensuring customer satisfaction.
  • Maintained detailed records of customer interactions and tracked trends to improve service quality.
  • Provided immediate technical support, escalating issues when necessary to specialized teams

Education

Higher National Diploma -

Adecom College of Business and Management
Ibadan,Oyo
01.2020 - 01.2022

National Diploma - Business Administration

Adecom College of Business and Management
Ibadan,Oyo
09.2018 - 10.2020

Skills

  • Live Chat Support & Technical Troubleshooting
  • Product Knowledge Building & Feedback Communication
  • CRM Software Proficiency (Freshdesk, others)
  • Time Management & Task Prioritization
  • Problem-Solving & Customer Retention
  • Microsoft Office (Excel, PowerPoint)
  • Customer Needs Analysis & Issue Resolution
  • Live chat platform use

Affiliations

  • Reading, Football and listening to good music

Languages

English
Fluent

References

References available upon request.

Timeline

Customer Services Representative

Teefa Cleaning and Care Services Ltd
03.2024 - Current

Customer service representative

Ardnock Ventures Ltd
02.2021 - 12.2023

Higher National Diploma -

Adecom College of Business and Management
01.2020 - 01.2022

National Diploma - Business Administration

Adecom College of Business and Management
09.2018 - 10.2020

Customer service representative

Landmark Corporate Realty Ltd
09.2015 - 07.2018

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Abdulahi Bello