Abdulahi Adan
City
Summary
A hardworking and dedicated individual with experience across various sectors, including manufacturing, traffic control, and customer service. Adept at handling high-pressure environments with excellent communication, teamwork, and problem-solving skills. Seeking to leverage my diverse skill set in a challenging new role. Trustworthy individual demonstrates knowledge of crisis management, reporting and formal legislation. Objective and methodical thinker helps to maintain regulatory compliance. Confident processing complex information to provide sound and reliable advice.
Overview
2
2
years of professional experience
Work history
Volunteer Customer Service Representative
Charity Organization
- Handled inbound and outbound calls, assisting clients with inquiries and issues
- Provided support to customers with empathy and professionalism, ensuring high satisfaction levels
- Used problem-solving skills to resolve complaints and answer questions about services offered
- Maintained accurate call logs and reported regularly to supervisors.
Traffic Marshal
03.2022 - 07.2023
- Directed traffic and ensured the safety of workers and pedestrians at construction sites
- Assisted in managing vehicle flow and coordinating site access
- Communicated effectively with drivers and site managers to avoid congestion and delays
- Adhered to health and safety regulations and protocols at all times.
Factory Worker
Oaklands
10.2021 - 03.2022
- Packed and sorted food products efficiently, ensuring all items met quality standards
- Worked in a fast-paced environment, maintaining high levels of productivity
- Collaborated with team members to meet daily production targets
- Ensured cleanliness and organization of the workspace to comply with health and safety regulations.
Education
BTEC in Applied Science and Maths -
8 GCSEs - undefined
Skills
- Excellent communication and interpersonal skills
- Strong teamwork and collaboration abilities
- Problem-solving and critical thinking
- Ability to work under pressure and meet deadlines
- Experience with customer service, both face-to-face and over the phone
- Attention to detail in both packing and sorting tasks
- Familiar with health and safety standards in workplace settings
Timeline
Traffic Marshal
03.2022 - 07.2023
Factory Worker
Oaklands
10.2021 - 03.2022
Volunteer Customer Service Representative
Charity Organization
8 GCSEs - undefined
BTEC in Applied Science and Maths -
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