Summary
Overview
Work history
Education
Skills
Hobbies & Interests
Languages
Timeline
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Abdul-Rehman Ali

Manchester

Summary

An outgoing person, with a good sense of humour who can talk to people easily and enjoys a challenge. A good team worker with the ability to work alone with minimum supervision. An enthusiastic self-motivated individual who always strives to achieve a very high standard. I am always aiming to complete every task given to me in any working situation and I always try to complete the tasks at a high standard.



Overview

6
6
years of professional experience
10
10
years of post-secondary education

Work history

Delivery Analyst

Manchester City Council
Manchester, North West
09.2017 - Current
  • As a degree Apprentice graduate, I have been working with the Manchester City Council for 5 years in the IT sector, working on their SAP system which supports the councils HR & Payroll systems
  • My role within the team is to support the SRM environment of the system, this is where I manage and resolve user incidents from the backend system using the SAP portal
  • As well as this I help my colleague in the payroll area and manage the service now application where general incidents will be raised for the team, which I will then assign to the right team or resolve myself, if possible, within the required SLA time
  • Whilst working within the SAP team I have been adhering to the principles of ITIL, whilst currently working towards the official ITIL certificate for myself I quickly adopted and apply these disciplines effectively to my role
  • As well as this within SAP I have been constantly developing, testing and implementing changes into the system to meet business requirements
  • I have my own workload and manage this in accordance of importance and business needs, I liaise with team members and the business to complete the changes to the system
  • As well as taking guidance and direction from my colleagues, I develop my own 'processes and guides documentation' enabling myself and team members to have a reference material to use in future tasks
  • I have been actively involved in a Number of Projects also: Raise third Party support calls with our Software Providers- Required when errors or system problems cannot be resolved by the Team Participated in annual Service Pack updates- Download support pack notes, system sanity checks, providing Test User Id 's, Create testing sheet with: Tests Functional Areas Test Users Dates Defects Resolutions Lessons Leant Participate with a system upgrade Assist with System outages – Testing the Live system after system outages before Business reengage with the system Investigation and resolution of Incidents raised by customers in a timely manner ensuring Incident/task does not breach

Serving customers at a local takeaway business

Barakah Foods
10.2015 - 01.2017
  • This was a small local takeaway business where I had gained experience in serving customers and I had other roles such as to answer phone calls and take orders as well as processing the orders through to the kitchen staff
  • This has helped my confidence when serving customers and has improved my communication skills within a team
  • It also taught me how to work in high pressure environments efficiently and calmly.
  • This opened up my passion for job satisfaction, for instance i would do my upmost to ensure the customers would be having a great experience and in return my efforts would be noticed within reviews and feedback from customers.

Amazon flex driver

05.2021
  • Whilst lockdown restrictions were beginning to ease I decided to apply for Amazon flex for extra hours of work, I pick and choose which shift I can carry out via the Amazon Flex Application
  • My role is to deliver the amazon parcels to the customers doors once they have been packed, I ensure I am speedy and efficient with being on time to both the pick up station and customers homes.

Assistant

Everest Pharmacy
06.2014 - 07.2014
  • I had to check if everything was stocked up on the shop floor, I also had a role in the dispensing of medicine
  • And I also made sure the medicine shelves in the back were clean and tidy.

Education

Computer Science and Mobile applications development Level 3 - Computing

The Manchester College
Manchester
2015/2015 - 06.2017

Bachelor of Science in Digital Technology and IT Solutions (IT Consultant) - Digital Technology & IT Solutions

Manchester Metropolitan University
Manchester
2017 - 06.2021

Skills

  • Able to work as part of a team
  • Well presented
  • Good Communication
  • Efficient and speedy
  • Reliable
  • Polite, patient and honest
  • Problem solver
  • Able to work towards SLAs
  • Can complete my work using ITIL framework

Hobbies & Interests

I love to play football with my friends on a weekly basis, and I am trying to stay in shape by attending local kick boxing and boxing sessions. I also like gaming, spending time with family and enjoying trying new foods., I volunteer for a local charity that helps struggling families that are in of need food for themselves and their children, this small organisation which only started off with 5 volunteers has now over 150 volunteers. Teamwork and organisation is essential when helping with this charity due to the large number of people helping.

Languages

English
Fluent
Urdu
Intermediate
Punjabi
Intermediate

Timeline

Amazon flex driver

05.2021

Delivery Analyst

Manchester City Council
09.2017 - Current

Serving customers at a local takeaway business

Barakah Foods
10.2015 - 01.2017

Assistant

Everest Pharmacy
06.2014 - 07.2014

Computer Science and Mobile applications development Level 3 - Computing

The Manchester College
2015/2015 - 06.2017

Bachelor of Science in Digital Technology and IT Solutions (IT Consultant) - Digital Technology & IT Solutions

Manchester Metropolitan University
2017 - 06.2021

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Abdul-Rehman Ali