Abdul Rehman
Belfast,BFS
Summary
Competent IT-Support Specialist, well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns.
Overview
4
4
years of professional experience
Work History
Crew Member
McDonald's
BELFAST, ANTRIM
04.2023 - Current
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Worked flexible hours across night, weekend and holiday shifts.
- Cultivated interpersonal skills by building positive relationships with others.
- Self-motivated, with a strong sense of personal responsibility.
- Organized and detail-oriented with a strong work ethic.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
Engineer
Samsung
Belfast, BFS
02.2023 - 03.2023
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Performed preventative maintenance to keep tools and equipment functional.
- Involved in Administration Role.
- Troubleshooting Hardware.
- Level 1 and Level 2 Mobile Repairing.
- Assisted in Postal Work .
- Handling calls of Customers and provided support.
IT Support Consultant
Sartaj Silk
10.2020 - 12.2022
- Offered assistance in implementing and developing training programs.
- Diagnosed and troubleshot hardware, software and network issues.
- Monitored system performance to identify potential issues.
- Tested new software and hardware prior to deployment.
- Configured hardware and granted system permissions to new employees.
- Helped streamline repair processes and update procedures for support action consistency.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Installed, configured and maintained computer systems and network connections.
- Documented support interactions for future reference.
- Responded promptly to incoming sales leads and requests for technical support.
- Installed and configured operating systems and applications.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Monitored systems in operation and quickly troubleshot errors.
- Translated complex technical issues into digestible language for non-technical users.
- Researched product and issue resolution tactics to address customer concerns.
- Configured and tested new software and hardware.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices, and software to set up work stations for employees.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Developed and implemented preventive maintenance procedures.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Researched and identified solutions to technical problems.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted with updating technical support best practices for use by team.
Intern Trainee
Ibrahim Fibres Limited
Faisalabad, Pakistan
02.2020 - 03.2020
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Explored new technologies and approaches to streamline processes.
- Analyzed problems and worked with teams to develop solutions.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Collaborated with senior management on new initiatives to build confidence.
- Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
- Interacted with customers by phone, email, or in-person to provide information.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Educated staff on organizational mission and goals to help employees achieve success.
- Frequently inspected production area to verify proper equipment operation.
Education
Master of Science - Computer Science
University of Ulster
Belfast, Northern Ireland, UK05.2024
Bachelor of Science - Information Technology
University of Agriculture
Faisalabad, Pakistan08.2020
Skills
- Hardware and Software Configuration and Installation
- Technical and Help Desk Support
- Computer System Diagnostics Software
- Troubleshooting and Diagnostics
- Maintenance Support Systems
- Computer Configurations and System Administration
- Network Component Installations
- Technical Support and Assistance to End-Users
Languages
Urdu, Punjabi
Native language
Hindi
Advanced
C1
English
Advanced
C1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Where you stumble and fall, there you discover the gold.
Joseph Campbell
Timeline
Crew Member
McDonald's
04.2023 - Current
Engineer
Samsung
02.2023 - 03.2023
IT Support Consultant
Sartaj Silk
10.2020 - 12.2022
Intern Trainee
Ibrahim Fibres Limited
02.2020 - 03.2020
Master of Science - Computer Science
University of Ulster
Bachelor of Science - Information Technology
University of Agriculture
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