Abdul Qaiyum
Birm,West Midlands
Summary
Driven Assistant Sales Manager with natural ability to build strong client relationships. Demonstrates excellent communication and leadership skills, combined with knack for problem-solving and team collaboration. Poised to drive sales and enhance customer satisfaction, contributing to overall business growth.
Offering strong communication and negotiation skills, coupled with deep understanding of customer service and sales processes. Knowledgeable about building relationships, meeting sales targets, and providing tailored solutions to clients. Ready to use and develop leadership, strategic planning, and customer engagement skills in Sale Management roles.
Overview
6
6
years of professional experience
11
11
years of post-secondary education
Work History
Assistant Sales Manager
Steven Eagell Lexus & Toyota
Solihull
01.2022 - Current
- Managed team of 9 Execs, driving performance with motivational strategies to exceed sales targets.
- Propelled company towards achieving set KPIs and goals through comprehensive strategic planning and execution.
- Conducted regular meetings with staff for sharing updates and recognising achievements.
- Led team to deliver exceptional customer service for increased client satisfaction.
- Oversaw inventory management to maintain optimal stock levels.
- Developed rapport with customers, resulting in repeat business.
- Ensured compliance with all legal requirements related to car sales operations.
- Cultivated an environment of teamwork, leading to improved productivity.
- Maintained well-presented showroom, attracting potential buyers.
- Negotiated deals to ensure maximum profitability for dealership.
- Handled administrative tasks such as record-keeping and reporting effectively.
- Resolved customer complaints promptly, fostering client loyalty and trust.
- Oversaw business staffing and training, building successful, customer-focused team.
- Achieved increased customer satisfaction by implementing innovative sales strategies.
- Boosted gross margin percentages by initiating cost-saving measures.
Sales Executive
Steven Eagell Lexus & Toyota
Solihull
06.2021 - 01.2022
- Participated actively in sales meetings, contributing valuable ideas and feedback.
- Achieved high customer satisfaction by providing excellent service.
- Presented tailored sales pitches to various customer demographics, resulting in effective communication.
- Performed test drives safely whilst explaining vehicle features, providing comprehensive understanding to customers.
- Identified suitable vehicles for customers' needs, enhancing their buying experience.
- Closely followed-up on leads generated from online enquiries, increasing conversion rates.
- Engaged in regular product training sessions for staying updated with latest features and specifications.
- Utilised CRM systems effectively to manage client information and follow-ups.
- Facilitated smooth vehicle handovers to ensure complete customer satisfaction.
- Collaborated efficiently with team members, fostering a productive work environment.
- Promoted vehicle sales using proven selling tactics and strategies.
- Qualified customers based on needs, desires and budget to guide selling and marketing strategies.
- Maximised opportunities by prospecting customers with genuine enthusiasm and outstanding customer service.
- Met sales targets consistently to drive revenue.
- Built rapport with new and existing customers to boost client retention.
Team leader
Amazon Logistics
Wednesbury, Sandwell
11.2018 - 06.2021
- Encouraged open communication, fostering a positive work culture.
- Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
- Assisted warehouse staff in sorting out parcels for delivery to enhance service speed.
- Collaborated closely with dispatch team; ensured accurate communication about delays or problems.
- Trained new staff members for increased productivity and efficiency.
- Reduced safety incidents with implementation of strict safety protocols.
- Monitored team performance to maintain high standards of workmanship.
- Enforced safety measures and proper use of PPE.
- Planned work rotas to optimise team performance and target achievement.
- Identified areas of improvement, implementing changes accordingly.
- Coordinated meetings to facilitate communication amongst team members.
- Boosted team morale by initiating regular feedback sessions.
Education
Bachelor of Arts - Business Management
University of Wolverhampton
Wolverhampton 09.2015 - 06.2019
A-Levels - Business
Holyhead Sixth Form
Birmingham 09.2012 - 06.2014
A-Levels - Psychology
Holyhead Sixth Form
Birmingham 09.2012 - 06.2014
A-Levels - IT
Holyhead Sixth Form
Birmingham 09.2012 - 06.2014
A-Levels - Sports
Holyhead Sixth Form
Birmingham 09.2012 - 06.2014
Skills
- Mentoring staff
- Sales Navigator
- KPI management
- Proficient in CRM software
- Efficient time management
- Finance negotiation
- Dealership operations understanding
- Profit margin optimisation
- Expertise in regulatory compliance
- Financial reporting
- Sales data analysis
- Employee training & Performance monitoring
- People Management
- Sales techniques
- Lead generation
- Sales process management
Timeline
Assistant Sales Manager
Steven Eagell Lexus & Toyota
01.2022 - Current
Sales Executive
Steven Eagell Lexus & Toyota
06.2021 - 01.2022
Team leader
Amazon Logistics
11.2018 - 06.2021
Bachelor of Arts - Business Management
University of Wolverhampton
09.2015 - 06.2019
A-Levels - Business
Holyhead Sixth Form
09.2012 - 06.2014
A-Levels - Psychology
Holyhead Sixth Form
09.2012 - 06.2014
A-Levels - IT
Holyhead Sixth Form
09.2012 - 06.2014
A-Levels - Sports
Holyhead Sixth Form
09.2012 - 06.2014
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